Hardware and Software Support

The Steamship Authority is looking for a Hardware and Software Support professional to join their team at the Falmouth administrative office location. As a Hardware and Software Support staff member, your primary responsibilities will include configuring, supporting, and managing PCs, providing front-line telephone technical support for hardware and software issues, coordinating IT problems with team members for resolution, and offering training and guidelines to all users. You will be tasked with maintaining tape libraries, managing IT assets and inventory, and working with consultants and vendors for problem reporting and solutions. To excel in this role, you must have a minimum of 2 years of experience in a WAN environment, possess exceptional mechanical and troubleshooting skills, and be familiar with Microsoft Windows (both desktop and server) as well as Microsoft software. You will need to work collaboratively with all levels of users from various departments, meet deadlines, and exhibit the ability to work both independently and within a team environment. Additionally, you should be prepared to work on-call as needed and support continuous improvement with the SQMS. If you are interested in this position, please submit a letter of interest and your resume to hr@steamshipauthority.com. Join the Steamship Authority team in Falmouth, MA, and contribute to the efficient operation of hardware and software systems while providing top-notch technical support to users.,