Hardware and Network Administrator

About the Role We are seeking a skilled and reliable Hardware and Network Administrator to join our team. This role is vital to ensuring our computing infrastructure runs smoothly, securely, and efficiently. The ideal candidate will have experience supporting both Windows and Linux environments, and be comfortable managing desktop systems and network hardware. Key Responsibilities End-User Support: Install, configure, and maintain desktop and laptop systems, operating systems, and applications. Troubleshoot and resolve hardware and software issues on Windows and Linux systems. Provide support for Microsoft Office applications, email clients, VPNs, and remote access tools. Assist users with password resets, printer issues, and other desktop-related problems. Respond promptly to service requests and incidents, ensuring timely resolution. Support users both remotely and on-site as needed. Asset & System Management: Maintain and regularly update asset inventory for all user devices and hardware. Perform routine system checks, updates, and preventative maintenance. Document incidents, configurations, and solutions accurately for future reference. Network Administration: Monitor and troubleshoot LAN/WAN connectivity issues. Configure and provide ongoing support for routers, switches, firewalls, and wireless access points. Ensure network performance, reliability, and security through consistent monitoring and maintenance. Escalate complex or critical network issues to senior-level support or external vendors when required. Key Skills Hardware support and network administration. Experience with Office 365, VPNs, and remote desktop tools.