2.0 - 6.0 years

0 Lacs

pune, maharashtra

On-site

Job Description: As a Real Time Analyst (RTA) based in Pune, MH (work from office) and working in NIGHT SHIFT to support US based customers, your primary responsibility will be to monitor calls service level and support global clients partner locations to ensure they deliver the required productive hours. You will be creating plans and implementing actions to meet Clients" Key Performance Indicators (KPIs) while also overseeing absenteeism, lunch, and break optimization. Additionally, you will be in charge of incident management, providing necessary support to internal teams and partners, as well as tracking the attendance of in-home associates for clients. Responsibilities: - Monitoring cal...

Posted 4 months ago

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Customer Support Executive Signity Corporate Solution Pvt Ltd

2.0 - 6.0 years

0 - 0 Lacs

haryana

On-site

You will be working as a Customer Care Specialist for a US process at our Gurugram office, requiring you to work from the office exclusively. The salary range for this position is between 3.08 Lacs to 3.5 Lacs. Your primary responsibilities will include providing customer service through calls, ensuring adherence to Service Level Agreements (SLAs) related to Customer Satisfaction, Service Level, Handle Time, and Customer Effort, as well as executing issue/query resolution and maintaining delivery quality at the client level during calls. To be eligible for this position, you must be a graduate in B.Com, B.A, BCA, BBA, BHM, or BSc with excellent communication skills, or hold a B.Tech/MBA/MCom...

Posted 5 months ago

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