Guest Support & Operations Executive

Industry: Hospitality / Short-Term Rental Management
Employment Type: Full-time
Location: Hybrid (as applicable)

Job Description

We are hiring a Guest Support & Operations Executive for our short-term rental management business. The role focuses on guest communication, check-in coordination, record-keeping, and post-stay follow-ups to ensure a smooth and positive guest experience.

Key Responsibilities

• Contact guests before arrival and facilitate check-in smoothly.
• Maintain accurate guest records in Excel (check-in, stay details, issues, feedback).
• Make a follow-up call during the stay to check for any concerns or difficulties.
• Coordinate with internal teams to resolve guest issues, if any.
• Call guests after checkout to collect feedback and request a review on the booking platform.
• Ensure professional, polite, and timely communication with all guests.

Requirements

• Strong verbal communication skills in English (additional languages preferred).
• Comfortable with customer calls and follow-ups.
• Basic working knowledge of MS Excel / Google Sheets.
• Organized, detail-oriented, and customer-focused.
• Prior experience in hospitality, customer support, or short-term rentals is an advantage.

Working Hours

• Flexible shifts aligned with guest check-in and checkout timings
• Weekend availability may be required

Compensation

• As per experience and discussion

Job Types: Full-time, Permanent, Fresher

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

• Cell phone reimbursement
• Flexible schedule
• Paid sick time
• Paid time off
• Work from home

Work Location: In person