Guest Services Associate in FNB service

Company Description

Lemon Tree Hotels Limited (LTHL) is one of the largest hotel chains in India, offering exceptional service across upscale, upper-midscale, midscale, and economy segments. With a portfolio of 220 hotels, including over 110 operational hotels and more than 100 new properties slated to open, LTHL caters to diverse guest needs through its seven distinct brands: Aurika Hotels & Resorts, Lemon Tree Premier, Lemon Tree Hotels, Red Fox Hotels, Keys Prima, Keys Select, and Keys Lite. Driven by a dedicated team of 7,700 passionate employees, Lemon Tree Hotels is committed to delivering a refreshingly different experience to every guest.

Role Description

This is a full-time on-site role for a Guest Services Associate in FNB service at Lemon Tree Hotels, located in Vadodara. The Guest Services Associate will be responsible for greeting and assisting guests, managing reservations, and providing excellent customer service. The role includes handling guest inquiries, ensuring guest satisfaction, and coordinating with various hotel departments to provide seamless service.

Qualifications

• Skills in Guest Services and Guest Service
• Experience in Customer Service and managing Reservations
• Strong Communication skills
• Excellent interpersonal and problem-solving skills
• Friendly and professional demeanor
• Ability to work in a team and handle a fast-paced environment
• Prior experience in the hospitality industry is a plus
• High school diploma or equivalent; additional education in hospitality is a plus