Guest Service Associate

We are looking for a Guest Relations Officer to provide excellent customer service to our hotel's guests. You will be responsible for managing our Front Desk Department and providing exceptional customer service to our guests as a Guest Relations Officer. You should communicate well with our guests and make their stay at our hotel more enjoyable. Responsibilities ; Review guest arrival lists to offer a warm greeting. Attend to distinguished visitors (such as VIPs) and respond to their questions. Assist with the preparation of welcome folders with material (e.g. room service menus, area descriptions) Promote services and provide information about amenities, the neighborhood, and venues. Anticipate guest needs and establish a rapport with them by assisting them with specific tasks (e.g. confirming travel arrangements, taking messages) Address customer complaints and, if necessary, escalate to the Guest Relations Manager. Log information in the logbook on a daily basis. Assure that health and quality standards are met. Venue details : Address : 312, Bharathiyar Rd, Siddhapudur, New Siddhapudur, Coimbatore, Tamil Nadu 641044 Contact : 8825634263 Whatsapp : 9789780526 Mail : hr@cagpride.com Job Types: Full-time, Permanent Pay: ₹15,000.00 - ₹20,000.00 per month Benefits: Food provided Health insurance Paid sick time Provident Fund Schedule: Day shift Morning shift Night shift Rotational shift Supplemental Pay: Yearly bonus Work Location: In person Speak with the employer +91 8825634263