Guest Relationship Executive - Hoospital

Company Name: Virinchi People's Hospital

Location: Banjarahills, Hyderabad

Experience: 1+ year

Job Responsibilities:

Greet patients, their families, and visitors with a friendly and professional attitude, Address patient inquiries and guide them through hospital services.

Assist patients in navigating hospital facilities like OPD, pharmacy, diagnostic services, etc.

Address patient concerns regarding medication availability and communicate any pharmacy-related issues to the appropriate department.

Help patients with the admission process, including filling out forms and explaining hospital policies.

Assist in coordinating discharge procedures, ensuring all paperwork is completed.

Address and resolve patient or visitor complaints promptly and escalate unresolved issues to the appropriate supervisor.

Work closely with the nursing, pharmacy, and administrative staff to coordinate patient care and services.

Ensure all patients and their families receive quality service throughout their hospital stay.

Skills Required:

• Proven ability to handle patient interactions and resolve concerns with empathy and professionalism.
• Fluency in English and local languages to interact effectively with patients.
• Ability to think on your feet and resolve issues quickly while maintaining a calm demeanor.
• Coordination and Multitasking
• Familiarity with hospital procedures, pharmacy coordination, and patient care processes.

Educational Qualifications:

Bachelors Degree in hospitality, healthcare management, pharmacy, or related fields (preferred).

Work Experience:

1 year of experience in a hospital, healthcare, or hospitality environment is mandatory.

Work Environment:

Full-time, with potential rotational shifts.

Direct interaction with patients, families, and medical staff.

Thanks & Regards

Naga Sravani G - HRD

nagasravani.g@virinchi.com