Guest Relations Officer - Patient Experience

· Greets visitors and patients and determines their needs.

· Answers questions and gives required and relevant information directly to the person or on the telephone.

· Makes future reservations for patients.

· Maintains and prepares files, records and reports.

· Enters data into the computer.

· Handles grievances. (Patient history, report related, etc.)

· Arranges for escort of patient to room or ward station.

· Co-ordinates with other departments (Billing, H/K, OPD, Pathology, Radiology)

· Ensure that the patient is aware of all the facilities/services available in the hospital and patient's room.

· Address concerns regarding Room service facilities as well as Cafeteria for attendants.

· Address concerns regarding Information on Laundry facilities if required.

Job Types: Full-time, Permanent, Fresher

Pay: ₹20,000.00 - ₹30,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Schedule:

• Night shift
• Rotational shift

Work Location: In person

Speak with the employer
+91 8210990205