Guest Relations Executive - Female

The Guest Relations Executive is the face of the resort, responsible for welcoming guests, managing their stay experience, addressing concerns, and ensuring the highest level of hospitality. She plays a key role in building strong guest relationships, handling special requests, and ensuring personalized service that enhances the resort’s reputation.

Key ResponsibilitiesGuest Welcome & Check-in

• Greet guests warmly upon arrival and assist with check-in formalities.
• Escort guests to rooms/villas when required, explaining amenities and services.
• Maintain a professional, courteous, and friendly demeanor at all times.

Guest Experience Management

• Act as the primary contact point for guests during their stay.
• Handle special requests (anniversaries, birthdays, honeymoon arrangements, dietary preferences).
• Provide information about resort facilities, local attractions, and activities.
• Ensure smooth communication between guests and resort departments.

Problem Handling & Service Recovery

• Proactively identify guest needs and resolve issues quickly.
• Handle complaints with empathy, professionalism, and prompt solutions.
• Escalate complex issues to the Guest Relations Manager/Front Office Manager.

Guest Feedback & Follow-up

• Collect guest feedback during and after stay.
• Maintain guest profiles and records for future personalized service.
• Assist in implementing guest loyalty/retention programs.

Coordination & Reporting

• Liaise with housekeeping, F&B, activities, and other departments to meet guest expectations.
• Prepare daily reports on guest satisfaction, complaints, and special requests.
• Support the Front Office team during busy hours.

Skills & Qualifications

• Graduate in Hospitality/Hotel Management preferred.
• 1–3 years of experience in guest relations/front office (resort/hotel background desirable).
• Excellent communication skills in English (Malayalam/Hindi/Tamil is an added advantage).
• Pleasant personality, professional grooming, and guest-oriented attitude.
• Strong problem-solving and interpersonal skills.
• Ability to work flexible hours, including weekends and holidays.

Work Conditions

• Based at the resort’s reception/front office and guest-facing areas.
• Requires extended standing hours and interaction with diverse guests.
• Flexible shifts, including evenings and weekends.

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹20,000.00 per month

Work Location: In person