Guest Relations Executive Female Hospitality Experiance 3/4 Yrs

Guest Services & Experience

• Welcome & Farewell:Greet guests warmly upon arrival, assist with check-in, and provide a fond farewell during checkout.
• Guest Satisfaction:Ensure all guest needs and requests are promptly addressed, aiming for high levels of satisfaction.
• Information & Concierge:Provide detailed information about the hotel, city attractions, and services, acting as a local expert.
• Special Requests:Fulfill special requests, such as arranging for flowers, room decorations, or catering to dietary preferences.

VIP & Special Guest Management

• VIP Oversight:Handle VIP arrivals and departures, completing pre-registration formalities and ensuring their needs are prioritized.
• Personalized Attention:Develop rapport with guests and anticipate their needs, offering assistance with tasks like travel arrangements or messages.

Administrative & Operational Tasks

• Room Management:Allocate rooms to arriving guests, considering their preferences and any special requirements.
• Guest Folios & Profiles:Maintain guest folios and input guest likes and dislikes into profiles for future stays.
• Inter-departmental Coordination:Coordinate with departments like housekeeping to ensure rooms are ready and meet guest expectations.
• Cashiering:Perform basic cashier activities as needed.
• Feedback Collection:Gather feedback during guest departures to improve services and maintain guest history records.

Problem Solving & Communication

• Complaint Resolution:Efficiently and promptly handle guest complaints and concerns to resolve issues and maintain positive guest relationships.
• Information Dissemination:Act as a coordinator between guests and various hotel departments, ensuring smooth communication and service delivery.

Knowledge & Professionalism

• Hotel & City Knowledge:Possess in-depth knowledge about the hotel, local attractions, and competitive offerings.
• Grooming & Standards:Adhere to strict staff grooming and hygiene standards to maintain a professional image.

Job Types: Full-time, Permanent

Pay: ₹25,000.34 - ₹30,000.73 per month

Benefits:

• Food provided
• Paid time off
• Provident Fund

Work Location: In person

Speak with the employer
+91 7428692743