Guest Relation Executive

SCOPE OF ROLE

The Guest Relation Executive is the first employee to interact with arriving guests as they enter the restaurant. She should ensure to provide proficient and professional Food & Beverage service to the guests by meeting and exceeding their expectations. Welcome the guests by greeting them as per the standards and respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.

MAIN ACTIVITIES AS Guest Relation Executive

• Check the reservation book for reservations for the next meal period.
• Distribute reservations among all servers equally, informing them of all information necessary. Example, Birthdays, Anniversaries, bills not to be taken to the table or any other unusual requests.
• See that the reservation signs are placed on the tables.
• Inquire with the kitchen what the daily specials are for the shift.
• Always answer the phone politely using a friendly tone and being informative.  The telephone must be answered on a maximum of three rings.
• If a customer has any questions, it is your responsibility to answer them accurately. Therefore, know your product and price list.
• You must have complete knowledge of all food and beverage menus: the ingredients, the preparation, how items are served and with what, know your prices and know the daily specials.
• Ask if they would prefer smoking or non-smoking.
• Ask under what name they would like the reservation.
• Ask the phone number or room number.
• Ask if there is any special occasion or requirements.
• Once all of the information is obtained, repeat it to the customer using their name.
• All reservations are to be printed directly into the reservation book. Never write a reservation on a piece of paper.
• Please inform the reservation that we will hold their reservations for 15 minutes and them we will be releasing it.
• Except in emergency situations, no employees are permitted personal phone calls or have the use of the telephone at any time.
• You are not permitted to give out any personal information over the telephone. Example, Phone numbers, schedules to anyone except staff members.
• When a staff member calls to inform us that they will be absent or late, you are to inform the Captain/Restaurant Manager.
• All messages are to be taken on the appropriate message pad, and not on a scrap piece of paper.
• The Guest Relation Executive is a very important part of Your Restaurant’s experience. Always remember you are the first and the last person the customer sees. Therefore you are their first and last impression.
• It is of utmost importance that someone is present at the Guest Relation Executive station at all times.
• Go to the guest at the entrance, welcome them to Restaurants, and introduce yourself.
• Never walk more than three paces in front of the guest.
• Never walk to fast.
• Once at the table, pull out the chairs for the ladies first and then any other guest you can accommodate.
• Once the guests are seated, hand them the menu in their hand and tell them who their server will be. Then tell them to enjoy their breakfast/lunch/dinner at Restaurant.
• On departure of a guest, you must make contact with them. Ask them how their experience was.
• If there are any complaints, retrieve a manager or captain immediately.

Job Types: Full-time, Permanent

Pay: ₹30,000.00 - ₹50,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Provident Fund

Work Location: In person

Speak with the employer
+91 9380494630