Guest Relation Executive (1-3 years)

Job Description

Role: Client Relationship Specialist Location: Gurgaon Roles and Responsibilities: Serving as the primary point of contact for key clients, facilitating communication between the client and internal teams. Problem Resolution: Handling client complaints or issues effectively and promptly to ensure and make sure to provide resolution. Relationship Building: Building rapport with Clients. Client Feedback: Collecting and addressing Employees feedback to improve service quality. Communication: Working with cross functional team. Client Relationship Management: Building and maintaining strong relationships with key clients, understanding their needs, an d ensuring client satisfaction. Skills and Qualifications: Client Service Skills: Exceptional communication, interpersonal, and problem - solving abilities. Attention to Detail: Ability to handle multiple tasks with accuracy and attention to Clients preferences. Hospitality Experience: Background in the hospitality industry with knowledge of hotel operations. Cultural Sensitivity: Understanding and respect for diverse cultures and customs. Technical Skills: Proficiency in using M.S Office and Skilled in creating presentations using Microsoft PowerPoint Adaptability: Ability to work in a dynamic environment. Professionalism: Maintaining a professional demeanor and appearance while interacting with clients. Show more Show less