Guest Experience Expert

Role Overview: As a Guest Experience Expert at The Westin Gurgaon New Delhi, your main goal is not just to facilitate smooth check-in and check-out processes, but to create a memorable and unique experience for guests. You will be responsible for providing a wide range of services that enhance the guest's stay, from addressing their requests to sharing local highlights. Your role empowers you to be proactive in ensuring guest satisfaction and making their transactions feel like an integral part of their overall experience. Key Responsibilities: - Process operational needs efficiently - Address guest requests promptly and effectively - Complete necessary reports accurately - Share insights and highlights of the local area to enhance guest experience - Maintain a safe work environment - Adhere to company policies and procedures - Uphold quality standards - Maintain confidentiality and protect company assets - Ensure professional uniform, personal appearance, and communication standards - Be physically active and hands-on in your approach to work - Perform various tasks such as standing, sitting, walking, moving, lifting, carrying, pushing, pulling, and placing objects weighing less than or equal to 10 pounds without assistance Qualifications Required: - Education: High school diploma or G.E.D. equivalent - Related Work Experience: No prior related work experience required - Supervisory Experience: No supervisory experience needed - License or Certification: None required Additional Information: At The Westin, the focus is on empowering guests to enhance their well-being during their travels. As an associate, you are encouraged to embrace your own well-being practices both on and off the property. The brand is committed to becoming a leading wellness brand in hospitality, and passionate and engaged associates play a key role in bringing this vision to life. If you are passionate, active, optimistic, and adventurous, you are the ideal candidate for The Westin. Join a global team where you can excel, fulfill your purpose, and become the best version of yourself.,