Guest Experience Expert

As a Guest Experience Expert at The Westin Gurgaon New Delhi, your role goes beyond just facilitating check-ins and check-outs. You have the opportunity to create a memorable and unique experience for our guests. Your responsibilities include providing a wide range of services to enhance the guest stay, from addressing requests to sharing local highlights. You are empowered to navigate the space and handle various operational needs to ensure that each interaction feels like a seamless part of the overall experience. To succeed in this role, it is essential to prioritize creating a safe work environment, adhering to company policies, maintaining confidentiality, safeguarding company assets, upholding quality standards, and presenting a professional demeanor in terms of uniform, appearance, and communication. As a Guest Experience Expert, you will be actively moving around, standing, sitting, or walking for extended periods, and engaging in hands-on tasks like lifting objects weighing up to 10 pounds without assistance. Meeting these expectations and fulfilling other job duties as required are crucial to consistently delivering exceptional service to our guests and contributing to the success of our business. The ideal candidate for this position should possess a high school diploma or equivalent. While related work experience and supervisory experience are not mandatory requirements, a proactive and enthusiastic approach to customer service is highly valued. Additionally, there are no specific licenses or certifications necessary for this role. Marriott International is committed to fostering an inclusive work environment that embraces diversity and values the unique perspectives and backgrounds of all associates. We prioritize creating a culture of equality and non-discrimination based on any protected status, ensuring that every individual has access to equal opportunities. At The Westin, we are dedicated to empowering guests to prioritize their well-being and regain control during their travels. As part of our mission to establish ourselves as a leading wellness brand in the hospitality industry, we seek passionate and dedicated associates who can bring our distinctive programming to life. We encourage our team members to embody well-being practices both within and outside the workplace. If you are enthusiastic, active, optimistic, and adventurous, you embody the qualities we are looking for in a Westin candidate. Join us to do impactful work, find your purpose, be part of a global team, and strive to become the best version of yourself.,