Guest Experience Expert

As a Guest Experience Expert at JW Marriott Hotel New Delhi Aerocity, you play a crucial role in creating a memorable and unique experience for our guests. Your responsibilities go beyond the standard check-in and check-out procedures; you will be guiding guests throughout their entire stay, ensuring their needs are met promptly and efficiently. Empowered to move freely within your space, you will handle operational tasks, address guest requests, compile reports, and provide insights about the local area. Your interactions with guests should feel like an integral part of their overall experience at the hotel. Regardless of your position, certain key factors contribute to your success in this role. These include creating a safe work environment, adhering to company policies, maintaining confidentiality, safeguarding company assets, upholding quality standards, and presenting yourself in a professional manner. Guest Experience Experts are expected to be physically active, spending time on their feet and engaging in hands-on work as needed. To excel in this position, candidates are required to have a high school diploma or equivalent. While related work experience and supervisory experience are not mandatory, possessing these would be advantageous. There are no specific licenses or certifications needed for this role. At Marriott International, we are committed to fostering an inclusive work environment that values and celebrates the diverse backgrounds of our associates. We promote non-discrimination based on any protected characteristics, ensuring equal opportunities for all. Marriott Hotels, including JW Marriott, aim to redefine hospitality by blending innovation with comfort across the globe. As a part of our team, you will contribute to the legacy of exceptional service and uphold the promise of Wonderful Hospitality. By joining Marriott Hotels, you become part of a global network of brands that prioritize excellence, collaboration, and personal growth. JW Marriott, a luxury brand within Marriott International, operates over 100 stunning properties worldwide, offering a unique work experience for its associates. We prioritize the well-being and development of our employees, recognizing that their happiness directly impacts guest satisfaction. At JW Marriott, you will have the opportunity to grow professionally in a supportive environment that values holistic well-being. We believe that exceptional guest experiences begin with how we care for our associates, and we are dedicated to providing The JW Treatment to all members of our team. Join us at JW Marriott to do your best work, find your purpose, connect with a global community, and unleash your full potential.,