Customer Support Executive (Voice Process) As a Customer Service Representative in our Voice Process team, you will be responsible for providing exceptional customer support via Inbound and Outbound calls. You will assist customers with inquiries, resolve issues, and ensure a positive customer experience. Key Responsibilities: ● Handle inbound and outbound calls to assist customers with their inquiries, complaints, and service requests. ● Provide accurate and timely information to customers regarding products, services, and processes. ● Escalate complex issues to appropriate teams when necessary while ensuring customer satisfaction. ● Engage with customers to foster loyalty and promote retention through professional and empathetic interactions. ● Follow standard operating procedures, company policies, and guidelines during every customer interaction. ● Ensure compliance with quality standards and KPIs like Average Handling Time (AHT), Customer Satisfaction (CSAT), and First Call Resolution (FCR). ● Maintain accurate and detailed call logs, case notes, and customer interaction records using CRM software. ● Share insights and feedback to help enhance customer service operations. ● Strive to meet or exceed performance targets, including response times, resolution rates, and customer satisfaction scores. ● Continuously update knowledge of company products, services, and industry trends. ● Candidate should have the ability to effectively manage work pressure in a dynamic environment. Qualifications: ● High school diploma or equivalent ● Graduate/Additional education or relevant certifications are a plus. Requirements: ● Office-based role with 6 days of work and a rotational week off . ● Candidates with voice process experience will have an advantage. ● Excellent verbal communication skills in English. ● Strong problem-solving skills and the ability to handle pressure in a fast-paced environment with a growing company. ● Familiarity with CRM systems, and other relevant tools is beneficial. ● Patience, empathy, and a positive attitude toward customer interactions. ● Female and fresher candidates are preferred. ● Immediate Joiners will be preferred Benefits: ● Competitive salary ranging from ₹2.5 LPA to ₹3 LPA , with performance-based incentives. ● Health insurance coverage and Provident Fund . ● Opportunities for career growth and professional advancement. ● A friendly and supportive work environment. Job Types: Full-time, Permanent, Fresher Pay: ₹250,000.00 - ₹300,000.00 per year Benefits: Health insurance Provident Fund Schedule: Fixed shift Morning shift Supplemental Pay: Performance bonus Ability to commute/relocate: Horamavu, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Required) Application Question(s): Will you be ready to take Inbound calls? How fast can you join us? Will you be able to effectively manage work pressure ? Language: Hindi (Required) English (Preferred) Work Location: In person Speak with the employer +91 8951276791 Expected Start Date: 14/06/2025
Key Responsibilities: Handle daily accounting tasks such as ledger maintenance, journal entries, and reconciliations. Manage vendor ledgers and support day-to-day procurement activities. Assist in ensuring compliance with GST, TDS, and other statutory requirements. Reconcile statements from banks, credit cards, and payment gateways. Ensure invoices are generated on time and follow up on outstanding payments. Support payroll processing and manage employee expense claims. Collaborate with different departments to fulfill accounting requirements. Prepare salary registers for ground staff, technicians, and tempo drivers. Review and verify first payments and follow-up for Pending amount. Prepare B2C customer ledgers and assist in processing security deposit refunds. Required Skills & Qualifications: Bachelor's degree in commerce, Finance, or a related field. 0 to 6 months of experience in accounting or finance. Knowledge of Tally software . Strong skills in MS Excel, including formulas, pivot tables, and reporting . Good communication skills, both written and verbal. Ability to work independently and as part of a team. High level of integrity and confidentiality. Preferred Qualifications: Familiarity with ERP systems and automated accounting tools. Advanced proficiency in Excel. Benefits: Competitive salary ranging from ₹2.7 LPA to ₹3 LPA . Health insurance coverage and Provident Fund . Opportunities for career growth and professional advancement. A friendly and supportive work environment. Job Types: Full-time, Permanent, Fresher Pay: ₹19,000.00 - ₹21,000.00 per month Benefits: Health insurance Provident Fund Language: English (Preferred) Work Location: In person Expected Start Date: 19/09/2025
Key Responsibilities: Oversee refurbishment projects, ensuring quality standards and deadlines. Work with procurement, logistics, and quality assurance teams to optimize processes. Maintain records of refurbished products and collaborate on ordering materials. Address inquiries and ensure customer satisfaction. Qualifications: Bachelor’s degree in any discipline. 0-1 year of experience Having experience of working in Logistics and refurbishment is a plus. Requirements: Male Candidates are required for this position (Age 18-25) Strong communication and negotiation skills. Basic Knowledge in MS Office. Strong organizational and time management abilities. Ability to work independently and as part of a team. Benefits: Salary 18000 to 22000 plus performance-based incentives Provident fund Health Insurance Job Types: Full-time, Permanent Pay: ₹18,000.00 - ₹22,000.00 per month Benefits: Health insurance Provident Fund Ability to commute/relocate: Bangalore, Karnataka: Reliably commute or planning to relocate before starting work (Required) Work Location: In person
Roles and Responsibilities: Make outbound calls to customers for overdue payments. Remind customers about pending dues and negotiate repayment plans. Maintain accurate records of customer interactions and payment status. Follow up with customers to ensure timely payments and reduce bad debts. Escalate unresolved cases to the relevant department for further action. Provide customers with necessary payment details and resolve queries. Adhere to company policies, compliance guidelines, and legal regulations. Achieve daily, weekly, and monthly collection targets. Requirements: Minimum High School Diploma or Bachelor’s degree preferred. 0-6 months of experience in collections. Excellent communication and negotiation skills with strong persuasion and problem-solving abilities. Basic knowledge of MS Office. Ability to handle stressful situations and work under pressure. Job Types: Full-time, Permanent Pay: ₹16,000.00 - ₹18,000.00 per month Benefits: Health insurance Provident Fund Ability to commute/relocate: Horamavu, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Required) Work Location: In person