Who are we
Userization
ScreenSense
This intelligence powers our entire product suite.
Digital Adoption
helps users get productive faster.Product Analytics
uncovers friction and closes adoption gaps.Mirror
allows employees to train in safe, simulated environments.
AI Agents
AI-first products
Seek
is an AI-native assistant that not only knows your business context but can also act across applications to get work done on your behalf.Whatfix Mirror 2.0
is the world's only System plus Role simulation with a complete assessment to lead the Gen AI simulation category.
Together, these products reflect Whatfix's commitment to building enterprise-ready AI teammates that maximize productivity and ROI. It gives users a unified, intelligent way to find answers across systems, apps, and knowledge silos and helps anyone looking to deliver fast and contextual answers.
Whatfix is bridging the gap between rapid technological change and human enablementensuring AI is not only embedded but also usable, trusted, and outcome-driven for every employee.
At Whatfix, we're not just making software easierwe're making AI work for people.
The company has seven offices across the US, India, UK, Germany, Singapore, and Australia and a presence across 40+ countries.
Customers
Investors:
Whatfix's leadership is consistently recognized across top industry analysts and business rankings:
- Won the 2025 AI Breakthrough Award for the Overall AI-based Analytics Solution of the Year
- Only DAP to be recognized as a Leader across various DAP reports for the past 5+ years by leading analyst firms like Gartner, Forrester, IDC, and Everest Group.
- With over 45% YoY sustainable annual recurring revenue (ARR) growth, Whatfix is among the Top 50 Indian Software Companies as per G2 Best Software Awards.
- Named a Gartner Customers Choice for DAP for the second year in a row (2024 and 2025)the only vendor in the market to earn this distinction consecutively.
- We also boast a star rating of 4.6 on G2 Crowd, 4.5 on Gartner Peer Insights, and a super-high CSAT of 99.8%
- Stevie Award winner in the category (Bronze): Customer Service Department of the Year Computer Software - 100 or More Employees.
- Winner of the ISG Paragon Innovation Award in partnership with Sophos (customer) for the EMEA region and finalist in the Transformation Award category.
- RemoteTech Breakthrough Awards winner for Software Asset Management Solution of the Year
These recognitions are matched by business performance:
- Highest-Ranking DAP on 2023 Deloitte Technology Fast 500 North America for Fifth Consecutive Year
- Listed on the
Financial Times & Statista's High-Growth Companies Asia-Pacific 2025
list. - Won the Silver for Stevie's Employer of the Year 2023 Computer Software category and also recognized as Great Place to Work 2022-2023
- Only DAP to be among the top 35% companies worldwide in sustainability excellence with EcoVadis Bronze Medal.
Position Overview:
high-performing Strategy & Operations Specialist
business strategy, marketing, and operations
high-visibility, high-impact role
Key Responsibilities:
Strategic Thinking & Execution
- Drive high-priority strategic projects across GTM functions from planning through execution, collaborating closely with CXOs and functional heads.
- Identify and solve complex business problems that impact growth, scalability, or efficiency.
- Bring strong judgment and clarity to decision-making, with the ability to zoom in on operational issues and zoom out to strategic priorities.
Cross-Functional Collaboration & Stakeholder Management
- Work closely with Marketing, Sales, Customer Success, Product, and Business Finance teams to align on strategic initiatives and operational plans.
- Ensure high-quality communication, coordination, and accountability across stakeholders.
Data Analytics & Decision Support
- Analyze and interpret complex datasets to provide actionable insights and enable data-driven decision-making.
- Lead reporting automation, dashboarding, and strategic analysis using tools like Looker and Salesforce.
- Support business reviews, board decks, and investor updates with robust data narratives.
Marketing Strategy Support
- Partner with the marketing team to optimize campaign performance, pipeline generation, and ROI reporting.
- Use data to identify gaps and opportunities across marketing and sales funnels.
Tools, Processes & Ownership
- Take ownership of operational workflows and GTM processes. Ensure rigor and clarity in execution.
- Collaborate with the RevOps and Business Applications teams on tooling and automation initiatives.
What We're Looking For:
57 years
of experience in strategy, operations, or consulting
, ideally within B2B SaaS
.- Exposure to
Marketing strategy/operations
is a strong plus. - Demonstrated ability to
drive projects end-to-end
with minimal supervision. Exceptional stakeholder management
and communication skills.- Strong proficiency in
data analytics
(Excel, Looker etc). - Adept at building and delivering executive-level presentations.
- Experience in
scaling GTM operations
and creating strategic alignment across functions. - Strong business acumen and a deep understanding of SaaS metrics and operating models.
- A self-starter with a
do-it-as-you-own-it
mindset and the ability to thrive in ambiguity.
Why Whatfix
- Join a fast-growing, global SaaS company defining a category.
- Work closely with visionary founders and seasoned leadership.
- Be part of a
high-impact, high-ownership
culture where your work directly influences growth. - Learn fast, move fast, and build for scale.
Perks & Benefits (India)
- Best-in-class medical insurance coverage
- Free lunch & dinner buffet
- Doorstep cab drop facility
- Education sponsorship
- Internal job transfer & global mobility programs
- Scope to represent Whatfix at global events
- We also provide uncapped incentives, bonus plans and opportunities to employees (especially those in GTM teams) to travel to meet our global customers
Note:
- We strive to live and breathe our Cultural Principles and encourage employees to demonstrate some of these core values - Customer First; Empathy; Transparency; Fail Fast and scale Fast; No Hierarchies for Communication; Deep Dive and innovate; Trust, Do it as you own it;
- We are an equal opportunity employer and value diverse people because of and not in spite of the differences. We do not discriminate on the basis of race, religion, color, national origin, ethnicity, gender, sexual orientation, age, marital status, veteran status, or disability status
- At Whatfix, we deeply value collaboration, innovation, and human connection. We believe that being together in the office five days a week fosters open communication, strengthens our sense of community, and accelerates innovationultimately helping us achieve our goals more effectively. At the same time, we recognize the importance of flexibility in balancing personal and professional priorities. To support this, we offer the option to work from home up to two days per month.
- In any situation that requires additional flexibility, we're open to considering exceptions on a case-by-case basis to ensure you're supported in managing both work and life seamlessly.
