GSOC Shift Operations Manager

Role Overview: As a GSOC Shift Operations Manager at Pinkerton, you will be responsible for overseeing issues that arise on-shift and managing the day-to-day operations of assigned personnel. You will play a crucial role in maintaining the safety and security of personnel, business operations, and infrastructure for client locations globally. Your commitment to integrity, vigilance, and excellence will be essential in upholding Pinkerton's core values. Key Responsibilities: - Represent Pinkerton's core values of integrity, vigilance, and excellence in all actions and decisions. - Receive shift pass-down information and conduct shift briefings to provide updates, assignments, training, and ensure uniform compliance. - Maintain situational awareness of natural and man-made events that may pose a threat to safety and security. - Draft and send emergency mass notifications and other crisis communications. - Ensure timely response to all emergencies, including medical, fire, hazardous materials incidents, natural disasters, and accidents. - Assist in developing and revising security operation center processes, protocols, and systems. - Identify and address security concerns related to physical security alarms. - Provide backup support and on-call functions as necessary. - Supervise quality control for production, support, and staffing functions in coordination with BAC Operations Manager. - Assist in developing and enhancing the capabilities of the BAC, including support for operations and intelligence/analytics areas. - Supervise the maintenance and deployment of a BAC knowledge management dashboard. - Represent the BAC in meetings with client personnel. - Manage incidents of workplace violence or other associate misconduct. - Develop and conduct training for Operators in all control room functions and training exercises with the field leadership team. - Perform any other duties as assigned. Qualifications Required: - Graduation with a minimum of five years of experience in a high-intensity, high-volume environment such as a Security Operations Center, Crisis Management/Response Center, or Corporate Security domain. - Effective instructional, written, and verbal communication skills. - Strong customer service skills. - Knowledge of security systems including access control, CCTV systems, badging systems, and alarm monitoring systems. - Familiarity with research and analysis processes. - Ability to multitask in a fast-paced and occasionally stressful work environment. - Comfortable with high-tech work environments and eager to learn new tools and innovations. - Self-motivated, curious, and well-informed about news and current events. - Reliable team leader with business maturity, enthusiasm, and a positive attitude. - Proficiency in computer skills, including Microsoft Office. Working Conditions: - Requires physical and mental capacity to perform all essential functions effectively. - Regular computer usage. - Occasional reaching and lifting of small objects and operating office equipment. - Frequent sitting. - Flexibility to work all shifts and willingness to assist the team with overtime when necessary. - Travel may be required.,