GSD Tier 1 - Marketo

As a Technical Support Engineer at GlobalLogic, you will play a crucial role in providing technical assistance to clients, troubleshooting issues, and ensuring a smooth user experience. You will collaborate with various teams to resolve technical challenges effectively. **Key Responsibilities:** - Triage customer issues received through phone, chat, or web portal. - Prioritize cases based on urgency and severity of issues. - Utilize internal knowledge bases and repositories to resolve issues efficiently. - Log and track all incidents and service requests accurately in the case management system. - Document customer interactions and updates with accuracy and completeness. - Route or escalate issues to the appropriate internal resource for resolution. - Communicate clearly and professionally with customers to ensure satisfaction. **Qualifications Required:** - Excellent written and verbal communication skills. - Strong problem-solving and troubleshooting abilities. - Ability to prioritize issues based on urgency and business impact. - Strong organizational and documentation skills. - Customer empathy, professionalism, and commitment to creating positive experiences. - Proactive and self-motivated attitude. GlobalLogic offers a culture of caring where people come first. You will experience inclusivity, meaningful connections, and continuous learning opportunities. You'll have the chance to work on impactful projects, balance work-life integration, and be part of a high-trust organization that values integrity and trust. Join GlobalLogic, a trusted digital engineering partner, and be a part of transforming businesses and redefining industries through intelligent products and services. As a Technical Support Engineer at GlobalLogic, you will play a crucial role in providing technical assistance to clients, troubleshooting issues, and ensuring a smooth user experience. You will collaborate with various teams to resolve technical challenges effectively. **Key Responsibilities:** - Triage customer issues received through phone, chat, or web portal. - Prioritize cases based on urgency and severity of issues. - Utilize internal knowledge bases and repositories to resolve issues efficiently. - Log and track all incidents and service requests accurately in the case management system. - Document customer interactions and updates with accuracy and completeness. - Route or escalate issues to the appropriate internal resource for resolution. - Communicate clearly and professionally with customers to ensure satisfaction. **Qualifications Required:** - Excellent written and verbal communication skills. - Strong problem-solving and troubleshooting abilities. - Ability to prioritize issues based on urgency and business impact. - Strong organizational and documentation skills. - Customer empathy, professionalism, and commitment to creating positive experiences. - Proactive and self-motivated attitude. GlobalLogic offers a culture of caring where people come first. You will experience inclusivity, meaningful connections, and continuous learning opportunities. You'll have the chance to work on impactful projects, balance work-life integration, and be part of a high-trust organization that values integrity and trust. Join GlobalLogic, a trusted digital engineering partner, and be a part of transforming businesses and redefining industries through intelligent products and services.