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GSD Tier 1 - Marketo Hitachi Careers

2.0 - 6.0 years

0 Lacs

all india, gurugram

On-site

As a Technical Support Engineer at GlobalLogic, you will play a crucial role in providing technical assistance to clients, troubleshooting issues, and ensuring a smooth user experience. You will collaborate with various teams to resolve technical challenges effectively. **Key Responsibilities:** - Triage customer issues received through phone, chat, or web portal. - Prioritize cases based on urgency and severity of issues. - Utilize internal knowledge bases and repositories to resolve issues efficiently. - Log and track all incidents and service requests accurately in the case management system. - Document customer interactions and updates with accuracy and completeness. - Route or escalate ...

Posted 1 day ago

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