GSA-IT

1. Guest & Staff Support

• Provide prompt IT assistance to guests and team members.
• Troubleshoot issues related to Wi-Fi, internet access, printing, and basic device configuration.
• Resolve login, password, and system access issues.

2. IT Systems & Operations

• Support hotel PMS, POS, KOT, and related software systems.
• Ensure smooth functioning of desktops, laptops, printers, scanners, biometrics, and other IT equipment.
• Monitor network connectivity and report issues to IT Manager/Vendor.

3. Hardware & Software Maintenance

• Perform basic installation and configuration of systems and applications.
• Maintain asset records of all IT equipment.
• Ensure periodic backups as per guidelines.

4. Coordination with Vendors & Corporate IT

• Log service requests and follow up with external vendors.
• Assist corporate IT team in implementing new systems and upgrades.

5. Data Security & Compliance

• Follow IT policies related to data security, password protection, and system access.
• Ensure antivirus updates and system patching are done regularly.

6. Documentation & Reporting

• Maintain IT support logs and daily checklists.
• Report critical incidents immediately to management.

Skills & Qualifications:

• Diploma/Degree in IT or related field.
• 0–2 years of experience in IT support (hospitality experience preferred).
• Basic knowledge of networking, system troubleshooting, and hotel software.
• Good communication and problem-solving skills.
• Ability to handle guest queries professionally.

Job Type: Full-time

Pay: ₹10,731.46 - ₹29,871.50 per month

Benefits:

• Food provided
• Health insurance
• Paid sick time
• Provident Fund

Work Location: In person