Job Title: Customer Support Executive Overview: We are looking for a dynamic and customer-focused Customer Support Executive to join our Team. In this role, you will be at the forefront of ensuring seamless customer experiences after the sale. You’ll work closely with customers to resolve their queries, address issues, and foster long-term relationships by delivering exceptional service and support. If you have a passion for helping others and thrive in a fast-paced environment, we’d love to have you on board! Key Responsibilities: Provide proactive assistance to customers post-purchase, addressing inquiries, concerns, and any issues they may have. Ensure timely resolution of customer problems through various channels such as phone, email, and chat, maintaining a high standard of service. Build and maintain strong, lasting relationships with customers to ensure their continued satisfaction and retention. Serve as the primary point of contact for escalated issues, providing personalized solutions to complex problems. Identify customer pain points, collaborate with internal teams to resolve complaints efficiently, and ensure customer satisfaction. Keep detailed logs of customer interactions in CRM systems for effective tracking, reporting, and analysis. Recognize opportunities for upselling and cross-selling products/services to enhance customer value and maximize revenue. Coordinate closely with sales, technical, and product teams to ensure a smooth post-sales experience. Act as a liaison between customers and internal teams, providing feedback to improve the product and service quality. Prepare daily/weekly reports on customer interactions, feedback, issue resolution, and key performance indicators (KPIs). Monitor and achieve KPIs such as response time, resolution time, and customer satisfaction scores. Required Qualifications: Bachelor’s degree in any discipline (preferred, but not mandatory). 1-2 years of experience in customer support or a post-sales/client-facing role (preferred). Freshers with exceptional communication and problem-solving skills are also encouraged to apply. Exceptional verbal and written communication skills in English (fluency in additional languages is a plus). Strong interpersonal skills with a natural ability to build rapport and trust. Proficiency in CRM tools and Microsoft Office Suite (Excel, Word, etc.). Ability to multitask and work efficiently in a fast-paced environment. A customer-first mindset with a high degree of empathy. Strong problem-solving abilities to resolve customer issues quickly and effectively. Ability to work independentlywhile being an effective team player. Willingness to work weekends during the probation period. High level of adaptability and willingness to continuously learn and improve. Why Join Us? Impact: Play a key role in shaping the customer experience and ensuring that our clients receive top-tier support. Growth Opportunities: We offer opportunities for professional growth and advancement in a dynamic, fast-paced environment. Collaborative Team: Work with a diverse, passionate team committed to delivering the best customer experience possible. Job Type: Full-time Pay: ₹180,000.00 - ₹500,000.00 per year Benefits: Health insurance Schedule: Day shift Ability to commute/relocate: Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (Preferred) Location: Hyderabad, Telangana (Preferred) Willingness to travel: 25% (Preferred) Work Location: In person Speak with the employer +91 7021114144

Job Title: Talent Acquisition specialist Job Overview: We are looking for a proactive and detail-oriented Talent Acquisition specialist to join our team. In this role, you will be responsible for identifying, recruiting, and onboarding tutors across a wide range of domains, including academic subjects, languages, music, IT skills, and extracurricular activities. You will play a key role in ensuring we have a strong, diverse, and qualified pool of tutors to match our student's needs, while ensuring a smooth and efficient recruitment process. The ideal candidate should have excellent communication skills, a strong ability to assess teaching capabilities, and a methodical approach to talent acquisition. Key Responsibilities: Proactively source, identify, and recruit qualified tutors across various academic and non-academic domains (including subjects, languages, music, IT skills, etc.). Ensure tutors meet the qualifications and teaching standards required for multiple curricula (e.g., CBSE, ICSE, IGCSE, State Board, etc.). Conduct interviews to evaluate tutor expertise, teaching methodologies, communication skills, and overall suitability for different teaching roles. Implement a rigorous screening process to maintain high standards of teaching and quality in the recruitment pipeline. Regularly update and maintain tutor profiles with accurate and relevant subject-wise details to ensure a comprehensive, easy-to-access database. Lead the onboarding process by introducing new tutors to the company’s policies, teaching expectations, and Learning Management System (LMS) usage. Ensure tutors understand their roles and responsibilities, aligning them with company goals. Collaborate with the sales team to ensure tutors are matched with the right students, based on the students' learning needs, preferences, and availability. Support the sales team by ensuring smooth tutor-student engagements for optimum learning outcomes. Collect feedback from students and parents to assess tutor performance and teaching effectiveness. Work with tutors to implement improvements based on feedback, helping them enhance their teaching methods and student engagement. Stay updated with trends in online education, competitive tutor pricing, and industry developments to improve recruitment strategies. Analyze market trends to stay competitive in attracting top-tier tutors across various domains. Ensure that tutors meet all necessary legal requirements, including background checks, non-disclosure agreements (NDAs), and any other compliance protocols. Maintain proper records and documentation to ensure all compliance requirements are met. Work efficiently to close tutor recruitment requests within established timelines while maintaining high standards of quality. Track progress and resolve any challenges in the recruitment process promptly. Requirements: Bachelor’s degree in Human Resources, Education, Music, IT, or a related field. 1-2 years of experience in recruitment, talent acquisition, or education-related roles. Freshers with strong communication, analytical, and organizational skills are also encouraged to apply. Exceptionalverbal and written communication skills. Strong organizational, negotiation, and relationship-building abilities. Proficiency in recruitment platforms and applicant tracking systems. Ability to multitask and work efficiently in a fast-paced environment. Strong empathy and adaptability to recruit across diverse subject areas and candidate backgrounds. Ability to work independently and as part of a team, ensuring a high level of collaboration. Strong commitment to delivering high-quality tutor recruitment services and supporting the company's goals. Why Join Us? Impactful Role : Help shape the future of learning by recruiting the best tutors for student's diverse needs. Career Growth : Opportunities to expand your skills in recruitment and talent management, with a chance for career progression within the company. Collaborative Environment : Work with a dynamic team, sharing ideas and learning from each other. Job Type: Full-time Pay: ₹186,000.00 - ₹340,000.00 per year Schedule: Day shift Application Question(s): Tell us about a time when a tutor backed out last minute. How did you handle it? Education: Bachelor's (Preferred) Work Location: In person

Job Title: Customer Support Executive Overview: We are looking for a dynamic and customer-focused Customer Support Executive to join our Team. In this role, you will be at the forefront of ensuring seamless customer experiences after the sale. You’ll work closely with customers to resolve their queries, address issues, and foster long-term relationships by delivering exceptional service and support. If you have a passion for helping others and thrive in a fast-paced environment, we’d love to have you on board! Key Responsibilities: Provide proactive assistance to customers post-purchase, addressing inquiries, concerns, and any issues they may have. Ensure timely resolution of customer problems through various channels such as phone, email, and chat, maintaining a high standard of service. Build and maintain strong, lasting relationships with customers to ensure their continued satisfaction and retention. Serve as the primary point of contact for escalated issues, providing personalized solutions to complex problems. Identify customer pain points, collaborate with internal teams to resolve complaints efficiently, and ensure customer satisfaction. Keep detailed logs of customer interactions in CRM systems for effective tracking, reporting, and analysis. Recognize opportunities for upselling and cross-selling products/services to enhance customer value and maximize revenue. Coordinate closely with sales, technical, and product teams to ensure a smooth post-sales experience. Act as a liaison between customers and internal teams, providing feedback to improve the product and service quality. Prepare daily/weekly reports on customer interactions, feedback, issue resolution, and key performance indicators (KPIs). Monitor and achieve KPIs such as response time, resolution time, and customer satisfaction scores. Required Qualifications: Bachelor’s degree in any discipline (preferred, but not mandatory). 1-2 years of experience in customer support or a post-sales/client-facing role (preferred). Freshers with exceptional communication and problem-solving skills are also encouraged to apply. Exceptional verbal and written communication skills in English (fluency in additional languages is a plus). Strong interpersonal skills with a natural ability to build rapport and trust. Proficiency in CRM tools and Microsoft Office Suite (Excel, Word, etc.). Ability to multitask and work efficiently in a fast-paced environment. A customer-first mindset with a high degree of empathy. Strong problem-solving abilities to resolve customer issues quickly and effectively. Ability to work independentlywhile being an effective team player. Willingness to work weekends during the probation period. High level of adaptability and willingness to continuously learn and improve. Why Join Us? Impact: Play a key role in shaping the customer experience and ensuring that our clients receive top-tier support. Growth Opportunities: We offer opportunities for professional growth and advancement in a dynamic, fast-paced environment. Collaborative Team: Work with a diverse, passionate team committed to delivering the best customer experience possible. Job Type: Full-time Pay: ₹180,000.00 - ₹500,000.00 per year Benefits: Health insurance Schedule: Day shift Ability to commute/relocate: Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (Preferred) Location: Hyderabad, Telangana (Preferred) Willingness to travel: 25% (Preferred) Work Location: In person Speak with the employer +91 7021114144

Job Title: Business Development Executive at Grittytech Overview: As a Business Development Executive at Grittytech, you will play a pivotal role in introducing and showcasing our unique learning platform to students and parents across the country. You’ll be responsible for driving customer acquisition, educating potential clients about Grittytech’s benefits, and mentoring students through their personalized learning journeys. This is an individual contributor role within a dynamic, high-performance team where your contributions directly impact the growth of Grittytech. If you're passionate about education and helping students learn better, this is the perfect opportunity to make a difference. Key Responsibilities: Contact potential customers (parents and students) to introduce Grittytech’s innovative learning platform. Set upmeetings to showcase how the platform helps students not just for exams, but for long-term academic growth. Provide personalized counselingto students and parents, explaining the benefits of Grittytech’s learning methodologies. Educate clients about how Grittytech’s platform offers apersonalized learning journey that adapts to students' individual needs and goals. Drive customer acquisition by converting leads into active users through effective sales strategies and follow-ups. Manage the entire sales cycle, from initial outreach to closing deals, and ensure a smooth onboarding experience for new customers. Mentor students as they progress through their learning journey, providing ongoing guidance and ensuring they maximize the value of the platform. Establish a strong connection with students, offering support tailored to their learning needs and goals. Work alongside other team members to spread the Grittytech learning model and ensure consistent messaging. Share customer feedback and insights to help refine the platform and improve user experience. What You’ll Gain: Office-Based Work Model: You will work in an office-based environment, engaging directly with clients through calls, meetings, and presentations, gaining a comprehensive sales experience. Career Growth: Opportunities for professional development in a high-performance, employee-oriented environment. Impact: Play an essential role in revolutionizing the way students learn and help shape their academic journeys beyond just exams. Required skills: Communication Skills: Excellent ability to engage with students and parents, explaining complex concepts in a simple, relatable way. Customer-Centric: Passionate about helping students succeed academically and providing tailored solutions to their learning needs. Goal-Oriented & Motivated: Able to work independently, meet targets, and contribute to the overall success of the team. Self-Starter: A proactive individual who can take ownership of their role and contribute to achieving team objectives. About us: At Grittytech , we are on a mission to revolutionize the way students learn. Our innovative learning platform is designed to help students succeed not just for exams, but throughout their educational journey and beyond. We believe in personalized learning that adapts to each student's unique needs, helping them build a deeper understanding of their subjects and develop critical thinking skills for lifelong success. We are a high-performance, employee-oriented company that fosters an environment of collaboration, growth, and innovation. As we continue to grow, we are committed to creating a workplace where each team member feels valued and empowered to make an impact. Our core values are excellence, innovation, and empowerment—and we’re looking for passionate individuals who share our commitment to making a difference in students' lives. If you're ready to be part of a team that’s shaping the future of education, we’d love to have you on board. Job Type: Full-time Pay: ₹300,000.00 - ₹500,000.00 per year Schedule: Day shift Ability to commute/relocate: secunderabad, Telangana: Reliably commute or planning to relocate before starting work (Preferred) Experience: Inside sales: 1 year (Preferred) Language: English (Preferred) Work Location: In person