Governance Project Manager

The consultant will be responsible for assisting in the following key areas:

A. Governance Framework Execution • Coordinate with key functions (Compliance, ORM, Legal, Divisional GRC) to establish and update framework, documents including risk ratings, service criticality assessments, KPIs, and governance frequency guidelines.

B. Change Management Support • Assist in the change project for offshoring governance framework implementation with appropriate governance, transparency and oversight. • Support internal communication and change documentation related to this initiative.

C. Service Catalogue Management • Standardize the offshoring service catalogue and create related guidelines to understand/change/amend the same. • Enhance the current service catalogue as per the established guideline and set up a process for regular maintenance of the same.

D. Offshoring Inventory & Documentation • Set up the process for timely updates to the offshoring/outsourcing inventory for internal as well as regulatory reporting. • Organize and update a central documentation repository (MSAs, SoWs, Risk Assessments, Approvals).

E. Risk and Compliance Reporting • Assist in preparing governance reports, dashboards, and regulatory materials for internal and external stakeholders. • Track and support closure of risk-related action items.

F. Governance Forum Coordination • Prepare decks, minutes, action trackers for MGN Outsourcing Governance Forum. • Coordinate meetings and ensure appropriate follow-up.

G. Tools & Workflow Optimization • Build the business requirements for implementation of a tool to manage the offshoring governance for intra-group offshoring

• Support evaluation and implementation of tools (e.g., SharePoint, ServiceNow) for workflow automation and approvals.

• Develop templates and trackers to enhance governance visibility.

3. Deliverables

• Governance framework for managing end-to-end intra-group offshoring.

• Guideline for standardizing and an updated service catalogue and offshoring inventory.

• Updated repository of all regulatory documentation.

• Business requirements for a tool to automate offshoring governance.

• Weekly governance forum materials (agenda, decks, MoMs, action log).

• Monthly governance dashboard/report pack for senior management.

• Recommendations for tool/process enhancements (if any).

5. Eligibility and Qualification Criteria

• Relevant experience in offshoring/outsourcing governance, operational risk, or regulatory compliance in financial services.

• Strong understanding of regional outsourcing/offshoring regulations and cross-border risk frameworks.

• Experience working with banks in multi-country delivery environments.

• Proven ability to manage documentation, risk tracking, and stakeholder coordination.

• Proficiency in Microsoft Office; familiarity with workflow/governance tools (e.g., Archer, SharePoint, ServiceNow) is desirable.

• Strong written and verbal communication skills