Golden Opportunity For International Semi Voice & Voice

Role & responsibilities

International Voice Process-

All of our agents manage Inbound calls from customers regarding any of the following:

Functional/operational:

• Responsible for obtaining information regarding hazard insurance accounts managing outbound/ inbound calls to insurance agents.
• Follow up phone call with a designated contact person at the insurance company.
• Responsible for obtaining current insurance information and updating the system with the information provided by the insurance company.

Key Result Areas :

• Make at least 95 calls a day
• Obtain a quality score of 98% or above

International Semi Voice Process-

• Customer Interaction:

  Handle semi-voice interactions with customers, including answering queries, providing information, and guiding them through the mortgage application and approval process.

• Data Management:

  Process and update mortgage-related information accurately in our systems, ensuring all documentation and data are complete and up-to-date.

• Documentation Review:

  Review and verify mortgage documents, ensuring compliance with company policies and regulatory requirements.

• Issue Resolution:

  Identify and resolve issues or discrepancies in mortgage applications or processes, escalating complex cases to senior team members as needed.

• Compliance:

  Adhere to all regulatory and company compliance standards, ensuring that all interactions and documentation meet required guidelines.

• Communication:

  Maintain clear and effective communication with customers and team members, providing regular updates and follow-ups as necessary.

• Reporting:

  Prepare and submit reports on processing metrics, customer feedback, and any issues encountered during the mortgage process

Preferred candidate profile

• Bachelors Degree preferred
• Ability to read, write and speak English fluently, clearly and with a neutral accent.
• Good analytical skills, cognitive skills.
• Good computer typing at the same time talking over the phone.

Why should you consider TSI (part of TSI family of companies)?

• Paid training
• Team-oriented work environment
• Growth opportunity
• Generous Incentive opportunity
• Comprehensive benefits package available: including medical insurance/ ESIC, paid time off and paid holidays!
• Transport facility (Depends on policy and shift) - Transportation provided
• Working 5 days/week

Interested candidates can drop your resume to

shruti.sharda@tsico.com