Job Description Job Title - HRO Delivery Lead – Senior Manager – Bangalore/Mumbai/Kolkata Candidate Expectations And Responsibilities 13 Years work Experience in HR operations (Hire to retire) across HR processes including Talent acquisition, talent management, talent development, performance administration, payroll & compensation and drive continuous improvements and adherence to SLAs/ KPIs & tangible Business value added Lead the Governance to Account Shared Service Program Drive Process rigor, business outcomes, customer experience, controls & compliance and forge strong partnership with stakeholders (Internal & external) Responsible for Staffing Programs – ensuring the identification of right skillset, timely onboarding & training. Overall accountable for P&L (Revenue & Margin) for the account aligned Responsible for collaborating cross-functional with stakeholders in HRO business process improvements aimed at simplification and accelerating cost savings, Enhance Employee Experience and effectiveness. The role will be responsible to moving each of the delivery account towards Cognitive operations (combination of leveraging Robotics, Analytics, AI and Agentic AI, effectively) Master at using critical thinking and problem solving skills to resolve issues and identify improvement opportunities Skills Required RoleHRO Delivery Lead – Senior Manager – Bangalore/Mumbai/Kolkata Industry TypeITES/BPO/KPO Functional Area Required Education Bachelors in Business Administration Employment TypeFull Time, Permanent Key Skills HIRE TO RETIRE HRO OPERATIONS Other Information Job CodeGO/JC/090/2025 Recruiter NameHemalatha Show more Show less

Job Description Job Title: International Voice Process Executive Location: Bangalore Job Description We are seeking dynamic individuals for the International Voice Process role who possess excellent communication skills and a strong customer service orientation. The ideal candidates will be responsible for handling client interactions and providing exceptional support to ensure client satisfaction. Key Responsibilities Engage with international clients through voice communication, addressing inquiries and resolving issues effectively. Maintain a high level of professionalism and courtesy in all client interactions. Collaborate with team members to enhance service delivery and client experience. Document client interactions and feedback accurately in the system. Adapt to various shifts as required by the business needs. Qualifications 10th std,12thstd or any degree can apply. Freshers to candidates with up to 3 years of experience in a similar role are encouraged to apply. Excellent verbal and written communication skills in English. Strong problem-solving abilities and a customer-centric approach. Ability to work in a fast-paced environment and adapt to changing priorities. Additional Information Candidates should be flexible with shift timings. Immediate joiners or those available within 15 days will be prioritized. If you are passionate about delivering outstanding service and are looking for an opportunity to grow in a vibrant work environment, we invite you to apply for this position. Skills Required RoleCustomer Support Executive Industry TypeITES/BPO/KPO Functional AreaITES/BPO/Customer Service Required Education Bachelor Degree Employment TypeFull Time, Permanent Key Skills CUSTOMER SUPPORT EXCELLENT COMMUNICATION AND INTERPERSONAL SKILLS INTERNATIONAL VOICE PROCESS Other Information Job CodeGO/JC/219/2025 Recruiter NamePrashanth Show more Show less

Job Description Job Description: Job Title: RPA Business Analyst Location: [Gurgaon / Chennai] Capturing, validating and documenting business and system requirements and making sure that they’re in line with key strategic principles. Interacting with customers, key stakeholders and the team to obtain and document functional and non-functional needs. Analysing existing system documentation to summarise existing system functionality as it relates to the work at hand Skills Need to hold an appropriate business analyst certification. Additionally, you’ll have an analytical mindset, with strong organisational skills and the ability to prioritize your work. A good understanding of Agile values, principles and methodologies with experience of working within an Agile environment. Proven application of business analysis tools and techniques. Strong analytical skills to decompose complex requirements guiding product owners to simplify the requirements and help designers on achieving the same. Required Tech Skills For These Roles Proficient in PowerApps and multiple low-code platforms Familiar with Robotic Process Automation (RPA) Experience with ServiceNow and Workday platforms, as well as the shared services domain Skills Required RoleBusiness Analyst Industry TypeIT/ Computers - Software Functional AreaIT-Software Required Education Bachelor Degree Employment TypeFull Time, Permanent Key Skills RPA BUSINESS ANALYST UIPATH Other Information Job CodeGO/JC/134/2025 Recruiter NameSheena Rakesh Show more Show less

Job Description Job Description: The ideal candidate should have strong expertise in Call Quality Management within a contact center or BPO environment. Professionals with blended exposure to Quality, Operations, and Training are encouraged to apply. Responsibilities We are seeking an accomplished and driven Sr. Manager – Quality with a minimum of 10+ years of overall experience, including at least 3 years in a managerial role. Strong expertise in Call Quality Assurance, preferably in a contact center or BPO setting Experience with QA tools, metrics, and reporting systems Strong leadership, communication, and interpersonal skills Ability to manage multiple priorities and work in a dynamic, fast-paced environment Exposure to process improvement methodologies like Six Sigma (preferred) Bachelor's degree (required); additional certifications in Quality Management or related areas are a plus Skills Required RoleSr Manager Quality - US Voice Process Industry TypeITES/BPO/KPO Functional AreaITES/BPO/Customer Service Required Education Bachelor Degree Employment TypeFull Time, Permanent Key Skills INTERNATIONAL VOICE PROCESS QUALITY ANALYST Other Information Job CodeGO/JC/139/2025 Recruiter NameBrindha Kamaraj Show more Show less

Job Description Job Overview: The Operational Risk Manager is responsible for managing the entire operational risk framework, ensuring the highest standards of credit & risk compliance. This role is crucial in identifying, assessing, monitoring, and mitigating operational risks across the organization. Key Responsibilities  Collaborate with cross-functional teams to proactively identify, assess, measure, and report risks.  Establish and review the Risk and Control Self-Assessment (RCSA) framework, ensuring timely identification and mitigation of risk issues.  Develop and implement risk management strategies and procedures for robust risk mitigation.  Conduct risk assessments and provide actionable recommendations for risk reduction.  Assist business units in identifying and monitoring Key Risk Indicators (KRI), ensuring timely resolution of breaches.  Ensure compliance with regulatory guidelines and internal risk policies.  Provide expert guidance and support to operational teams in managing risk exposure.  Stay informed of industry best practices and evolving regulatory changes related to risk management.  Prepare and present comprehensive risk management reports to senior leadership.  Review Root Cause Analyses (RCA) to prevent recurrence of identified risk events.  Monitor implementation of mitigation action plans for high-risk indicators.  Support development and execution of operational risk policies, procedures, and appetite statements.  Maintain risk tools, databases, and systems while driving continuous improvement.  Conduct training and awareness sessions on risk identification and mitigation strategies.  Ensure regular review of risk management tools like KRIs, loss databases, and risk thresholds.  Generate timely and accurate operational risk reports including event reporting and monthly risk assessments.  Engage business/support units in risk methodologies like Risk Event Reporting, RCSA, and KRI tracking.  Drive enterprise risk system enhancements, ensuring alignment with global best practices and regulatory standards.  Maintain monthly risk reporting cadence for senior management, ensuring proactive risk management.  Ensure timely RCSA execution and gap remediation, fostering a risk-conscious culture. Core Competencies, Knowledge & Experience  Experience: 2-5 years in leading Operational Risk Management roles.  Strong analytical and problem-solving skills.  Excellent interpersonal and communication skills.  Ability to work independently with minimal supervision.  Proven expertise in Credit/Risk Analysis within banking or NBFC sectors.  Additional experience in other risk domains is an advantage.  High proficiency in MS Excel and PowerPoint for data analysis and reporting.  Hands-on experience using risk assessment tools. Must-Have Technical/Professional Qualifications  CA/MBA or equivalent professional qualification. Skills Required RoleOperational Risk Manager - Mumbai Industry TypeBanking/ Financial Services Functional Area Required Education CA Employment TypeFull Time, Permanent Key Skills FINANCIAL & STATISTICAL ANALYSIS R EGULATORY C OMPLIANCE RISK ASSESSMENT & MITIGATION Other Information Job CodeGO/JC/173/2025 Recruiter Name Show more Show less

Job Description Job title: Process Lead/ Assistant Manager - Airline Departure Control System – DCS Job Location: Mumbai Position - 6 Candidate Specification Hands-on working experience on Airline Departure Control Systems Strong understanding of the PSS applications, Passenger Boarding & Check-in, Flight Scheduling. Roles & Responsibilities Graduate in any stream with relevant travel experience. International Air Transport Association (IATA) Certified or Diploma in Travel and Tourism. Good knowledge of Airline Industry. Previous work experience of working on Departure Control Systems Applications like SITA DCS, Sabre Sonic. Working knowledge of any GDS (Sabre preferred). Supported DCS systems for Reservations, Passenger Check-ins & Boarding, Baggage check-in, Load management. Knowledge of Printing flight load sheet, baggage report, Advance Passenger Information System (APIS). Extracting and printing Manifest with flight information related to seats, meals. Creating Incidents/Problem as per incident management & problem management tools. Skills Required RoleProcess Lead/ Assistant Manager - Airline Departure Control System Industry TypeAirlines Functional Area Required Education B. COM, B.B.M Employment TypeFull Time, Permanent Key Skills AIRLINE DEPARTURE CONTROL SYSTEMS FLIGHT SCHEDULING PASSENGER BOARDING & CHECK-IN Other Information Job CodeGO/JC/225/2025 Recruiter NameMarilakshmi S Show more Show less

Job Description Job Title: Coal Sourcing & Logistics – Manager / AGM About The Role Responsible for managing the procurement and transportation of coal (domestic and/or imported), ensuring timely supply to plant operations. The role involves coordination with suppliers, transporters, regulatory bodies, and internal stakeholders to ensure efficiency, compliance, and cost optimization across the coal supply chain. Key Responsibilities Develop and implement sourcing strategies for domestic and imported coal. Identify, evaluate, and onboard suppliers, traders, and mine owners. Negotiate contracts and long-term supply agreements, ensuring cost-effective procurement. Skills Required RoleManager / AGM - Coal Sourcing & Logisctics Industry TypePower Functional AreaSupply Chain/Retail/Logistics/Purchase Required Education B E Employment TypeFull Time, Permanent Key Skills COAL SOURCING LOGISTICS PROCUREMENT Other Information Job CodeGO/JC/216/2025 Recruiter NamePriya Srinivasan Key Skills COAL SOURCING LOGISTICS PROCUREMENT Other Information Job CodeGO/JC/216/2025 Recruiter NamePriya Srinivasan Show more Show less

Job Description Analyzing and processing data, building and maintaining models and report templates, and developing dynamic, data-driven solutions. Makes recommendations for key business partners and senior management or communicate conclusions from complex analytical solutions to a wide range of audiences. Leverages analytical tools to provide business and technical support for the analytics process, tools and applications for a business function or business unit. Conceptualizing, developing and continuously optimizing analytical solution for operations and executive management to enable data driven decision making. Provides support to business users for mining and interpretation of warehoused and operational data. Experience in analytics modelling/scripting tools such as Python, Hadoop, and SQL. Lead and review data analytics preparation and finalization with the ability to develop and interpret the relevant business requirements. Ensure that data analytics assessments are accurate and completed on time per project milestones. Train qualified teammates to perform the various data analytic activities. Manage relationships with project stakeholders, establishing mutual understanding and strategic direction for solutioning. Partner with key stakeholders on enhancement projects that improve process efficiency, documentation standards and control effectiveness. Ability to communicate findings / recommendations to executive management in concise and effective manner leveraging MS PowerPoint. Skills Required RoleSenior associate - data analytics Industry TypeITES/BPO/KPO Functional AreaITES/BPO/Customer Service Required Education Graduation Employment TypeFull Time, Permanent Key Skills HADOOP POWER BI PYTHON SQL Other Information Job CodeGO/JC/384/2025 Recruiter NamePrernaraj Show more Show less

Job Description Job Title : Power BI Developer Location : Chennai Candidate Specification Any Graduate, Min 8+ years relevant Experience Job Description Design, develop, and maintain Power BI dashboards and reports that support business decision-making. Write and optimize complex SQL queries to extract, transform, and analyze data from multiple sources Collaborate with cross-functional teams in an Agile environment , participating in sprint planning, stand-ups, and retrospectives. Work with stakeholders to gather requirements and translate them into technical solutions. Track tasks, user stories, and bugs using Jira . Utilize AWS services Should have excellent Inter – Personal skill. Skills Required RolePower BI Developer Industry TypeIT/ Computers - Software Functional AreaIT-Software Required Education Graduation Employment TypeFull Time, Permanent Key Skills POWER BI SQL AGILE JIRA AWS Other Information Job CodeGO/JC/246/2025 Recruiter NameDeepikad Show more Show less

Job Description Data analysis of solution, cost, & price data for IT services, Software and Hardware products 5+ years’ experience with incomplete and “dirty” data sets Experience in gathering data from various sources and in various forms Create an executive-level reporting package of findings and trends Exceptional data analysis and creative problem-solving skills. Make recommendations based on data analysis. Skilled in VBA, Macros, Advance Excel and automation. Skills Required RoleSenior Analyst - Data Industry TypeITES/BPO/KPO Functional AreaITES/BPO/Customer Service Required Education Bachelors degree Employment TypeFull Time, Permanent Key Skills DATA ANALYST TABLEAU VBA MACROS Other Information Job CodeGO/JC/056/2025 Recruiter NameMaheshwari Balasubramanian Show more Show less

Job Description Job Title: Java Developer Candidate Specification: 4 + years, Immediate to 30 days. Job Description Extensive experience with Java 11+, Spring Boot, and J2EE technologies, including EJB 3.x, JPA, and RESTful services. Expertise in understanding and enhancing existing Java/J2EE frameworks, with the ability to upgrade to the latest libraries and implement improvements. Exposure to Angular 8+, with hands-on experience in building responsive and scalable web applications. Strong background in developing microservices and designing scalable, modular architectures. Hands-on experience with Jenkins and various CI/CD tools, and familiar with SonarQube for ensuring code quality. Solid understanding of Unit Testing practices and experience in writing testable, reliable code. Proficient in SQL (specifically PostgreSQL) for managing databases and optimizing queries. Skills Required RoleJava Developer Industry TypeIT/ Computers - Software Functional Area Required Education B Tech Employment TypeFull Time, Permanent Key Skills JAVA FSD FULLSTACK MICROSERVICES ANGULAR Other Information Job CodeGO/JC/097/2025 Recruiter NameSheena Rakesh Show more Show less

Job Description Job Title: Specialist/Associate Manager - Financial Planning and Analysis Job Overview We are looking for a candidate with experience of 6-15 years in Financial planning & analysis . Key Responsibilities Responsible for gathering data and building financial models. Responsible for tracking, analyzing, and evaluating financial activities and creating monthly reports for department heads. Evaluate return on investments and examine ratios. Identify cost-cutting opportunities and financial and operational risks. Conducting scenario analysis to decide on future growth plans and forecasts and building predictive budgets. Perform variance analysis on budgets and forecasts to identify areas that need improvement. Skills & Attributes Financial planning & analysis, Budgeting and Forecasting, Variance Analysis. Skills Required RoleSpecialist/Associate Manager - Financial planning and Analysis Industry TypeITES/BPO/KPO Functional AreaITES/BPO/Customer Service Required Education B.Com Employment TypeFull Time, Permanent Key Skills FINANCIAL & STATISTICAL ANALYSIS FINANCIAL PLANNING FINANCIAL REPORTING Other Information Job CodeGO/JC/366/2025 Recruiter NameSubashini Show more Show less

Job Description Job Title – QA Automation Engineer Candidate Specification – 2+ years, Notice Period – Immediate to 30 days, Hybrid. Job Description 2-5 years of experience in testing including 1+ years of experience in the Smart IOT/ Embedded Products . Defining Testing strategy for IoT applications Test Automation of API, mobile and web applications . Testing using IoT Device simulator . Writing and executing test cases in following areas of IoT application – Cloud Server Side / API Web Application Mobile App (iOS & Android) Integration with Enterprise systems Skills Required RoleQA Automation Engineer - Industry TypeIT/ Computers - Software Functional Area Required Education Bachelor Degree Employment TypeFull Time, Permanent Key Skills EMBEDDED PRODUCTS IOT MOBILE APP (IOS & ANDROID) WEBAPPLICATION Other Information Job CodeGO/JC/308/2025 Recruiter NameChristopher Show more Show less

Job Description Job Title – Shipping Agent – Associate/Senior Associate – Pune Job Responsibilities 2 years of experience in Shipping , Logistics ,freight forwarding documentation Ensure each document is handled within the agreed timeline Ensure each document is handled with care with zero defects and achieves the require quality level Meet vessel cut offs and other deadlines Understand the processes by country/Account and deliver expectations To meet and exceed Productivity targets Correspondence with customers for any queries, clarifications and amendments Providing accurate, detailed and complete information “the first time and every time Communicate with internal and external customers constructively and in the most professional manner, thereby instilling confidence in the customers To be able to identify gaps and work with team leader to improve processes and enable efficiency gains Meets/Exceed Customer Satisfaction Survey Targets Flexible to work in shifts Skills Required RoleShipping Agent - Associate / Senior Associate - Pune Industry TypeITES/BPO/KPO Functional Area Required Education Advanced Diploma Employment TypeFull Time, Permanent Key Skills FREIGHT FORWARDING DOCUMENTATION LOGISTICS SHIPPING Other Information Job CodeGO/JC/371/2025 Recruiter Namesaravanan P Show more Show less

Job Description Job title: Lead - Software Test & QA - Chennai Job Overview - We are seeking an experienced Software Testing and Quality Assurance professional with a strong background in leading QA teams and managing complex platform testing. The ideal candidate will have over 3 years of leadership experience, expertise in automated and performance testing tools like Selenium and JMeter, and proficiency with Agile methodologies. Strong communication skills, a collaborative mindset, and familiarity with CI/CD pipelines and tools like Jira and Confluence are essential for success in this role. Job Description Key Responsibilities Experienced software testing and quality assurance, with at least 3 years in a leadership role. Extensive Experience in complex platform testing and quality assurance. Strong knowledge of testing methodologies, tools, and processes. Experience with automated testing tools and frameworks. Knowledge with agile development methodologies. Excellent communication skills in English and a strong team spirit. Technical Skills Experience with test automation frameworks and tools, such as Selenium. Experience with bug tracking systems, such as Jira, to manage and track defects. Experience with performance testing and optimization such as JMeter or LoadRunner. A solid understanding of software development methodologies and best practices. Knowledge with continuous integration and delivery (CI/CD) pipelines to integrate testing into the software development lifecycle. Experience with agile methodologies and collaboration tools, such as Jira and Confluence Skills Required RoleQuality Assurance Lead - Chennai Industry TypeIT/ Computers - Software Functional AreaIT-Software Required Education Bachelor Degree Employment TypeFull Time, Permanent Key Skills AGILE METHODOLOGIES AUTOMATION TESTING SELENIUM JIRA PERFORMANCE TESTING QUALITY ASSURANCE SOFTWARE TESTER Other Information Job CodeGO/JC/297/2025 Recruiter NameBrindha Kamaraj Show more Show less

Job Description Job Title: Data Engineer Candidate Specification: 5 + years, Immediate to 30 days. (All 5 Days work from office for 9 Hours). Job Description Experience with any modern ETL tools (PySpark or EMR, or Glue or others). Experience in AWS, programming knowledge in python, Java, Snowflake. Experience in DBT, StreamSets (or similar tools like Informatica, Talend), migration work done in the past. Agile experience is required with Version One or Jira tool expertise. Provide hands-on technical solutions to business challenges & translates them into process/ technical solutions. Good knowledge of CI/CD and DevOps principles. Experience in data technologies - Hadoop PySpark / Scala (Any one) Skills Required RoleData Engineer Industry TypeIT/ Computers - Software Functional AreaIT-Software Required Education B Tech Employment TypeFull Time, Permanent Key Skills PYSPARK. EMR GLUE ETL TOOL AWS CI/CD DEVOPS Other Information Job CodeGO/JC/102/2025 Recruiter NameSheena Rakesh Show more Show less

Job Description Strong experience in attrition management, employee Retention and engagement. Drive core HR programs such as PMP and compensation planning. Handle employee counselling & grievances Generate data and Prepare Report decks for various HR MIS. Demographics report, Attrition, Communication transfers etc. Handle the R&R activities on the floor. Ensure correct participation fair selection, counseling and championing the R&R philosophy. Skills Required RoleAssistant Manager Hrbp Industry TypeITES/BPO/KPO Functional AreaITES/BPO/Customer Service Required Education Bachelor Degree Employment TypeFull Time, Permanent Key Skills HR BP Other Information Job CodeGO/JC/155/2025 Recruiter NameDivya R Show more Show less

Job Description Production Specialist – Senior Associate/Team Lead - Kolkata/Chennai/Noida Job Title: Senior Associate/Team Lead - Production Specialist Location: Kolkata/Chennai/Noida Candidate Expectation Candidate must have 3 years of Experience in working with print vendors to ensure production quality and output. Candidate Must have Strong knowledge of print production, pre-press, file setup, and vendor communication. Familiarity with dielines, print finishes, bleeds, and mechanical setup Job Responsibilities Prepare and preflight production-ready print files according to printer specifications. Ensure dielines, cut marks, bleeds, and layout align with production and finishing standards. Troubleshoot and resolve technical issues related to print files and specifications. Collaborate with vendors, content admins, and project managers to ensure color accuracy, compression quality, and overall print integrity. Automate repetitive tasks and versioning workflows where possible to improve speed to market and reduce errors. Provide technical input and recommendations during project planning to anticipate production issues. Skills Required RoleProduction Specialist – Senior Associate/Team Lead - Kolkata/Chennai/Noida Industry TypeITES/BPO/KPO Functional Area Required Education B. Tech Employment TypeFull Time, Permanent Key Skills PRINTERS PRODUCTION SUPPORT Other Information Job CodeGO/JC/119/2025 Recruiter NameHemalatha Show more Show less

Job Description Job Title: - Senior – Customer Facilitation and Services Candidate Specifications Industry : Aviation / Airlines Candidate should have 6+ years of experience in Airlines or hospitality industry. Job Description Candidates must have 6-10 yrs experience in customer support and passenger handling. Candidates should have good exposure in managing, monitoring and supervision of Facilities team and housekeeping services. Candidates should be able to handle Airport operations and provide coordination and assistance for service provider to perform activities at area which are highly secure. Candidates should have good knowledge of using Personnel Protective Equipment’s and proficiency in MS-Office. Candidates should also have exposure in Stakeholder management, team handling skills and must be flexible to work in shifts. Candidate should have excellent in written and verbal communication skills. Skills Required RoleSenior – Customer Facilitation and Services Industry TypeAirlines, Aviations & Broadcasting Functional AreaITES/BPO/Customer Service Required Education Bachelor Degree Employment TypeFull Time, Permanent Key Skills CUSTOMER SUPPORT FACILITY MANAGEMENT Other Information Job CodeGO/JC/178/2025 Recruiter NameSwathik Kumar Show more Show less

Job Description Job Title : AGM - Organization Change Management Location : Bangalore/Chennai Shifts : Flexible to work in global working hours Candidate Expectations Candidate with total work experience of 14 to 19 Years. Ability to thrive in a dynamic and fast paced environment. Proven experience in OCM Consulting and Management. 5-7 years of OCM consulting experience and experience managing projects, prefer BPS experience across any domain At least 3 years of ‘hands on’ experience across Industry sectors with strategic thinking Track record of delivering OCM at all levels within an organization for both business & IT (digital) transformations. Track record of ‘high impact’ OCM and/or project management. Master’s degree in Business, Organizational Behavior, Psychology, Industrial/Organizational Psychology, Organizational Development, Sociology, or related domain field. Working knowledge on ERP packages such as SAP, Oracle, Cicero Lombardi etc. Skills Required RoleOrganizational Change Management – AGM – Chennai/Bangalore Industry TypeITES/BPO/KPO Functional AreaITES/BPO/Customer Service Required Education Master in Business Administration Employment TypeFull Time, Permanent Key Skills CHANGE MANAGEMENT ORGANIZATION CHANGE MANAGEMENT ORGANIZATIONAL BEHAVIOR Other Information Job CodeGO/JC/158/2025 Recruiter NameHemalatha Show more Show less