Gold Appraiser

IIFL Finance

1 - 4 years

3 - 4 Lacs

bengaluru

Posted:14 hours ago| Platform:

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Skills Required

sales and marketing business development gold valuation gold loan operations

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Attending to walk-in customers, addressing queries about the gold loan process and schemes offered.
Conducting gold valuations and identifying gold purity accurately.
Properly packing and storing gold and gold packets after loan disbursal. Returning gold ornaments to customers after loan closure.
Managing cash (system & physical) during loan disbursals, interest collection, and loan closures.
Create new CUID in system & modifications in LOS during Disbursal, Part Release / Payments & Loan Closure.
Maintain branch registers as per the guidelines Key / Cash / Packet Movements, Staff & Customer Visits etc.
Ensuring proper collection and storage of customer KYC documents.
Following up with customers for timely collection of interest and principal payments.
Providing good customer service at every step i.e. while pledging, releasing, or making interest payments.

In summary, the Gold appraiser is responsible for the end-to-end transaction process for gold loans - from valuation to disbursal to closure, along with customer service.

Preferred candidate profile

* Work experience in NBFC or Banking sector (Handling Gold Loan)

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