GMS - Commercial Management - CMO - Manager

Commercial Management Office - Manager, Global Managed Services

Managed Services is a critical component of the EY growth strategy with plans to grow to $9+ billion over the next few years. To achieve our growth aspirations, we are enhancing our existing operating model for Managed Services pursuits and engagements.

We are looking for a Commercial Management Office - Contract Manager, to join our Managed Services team. As a CMO team member, you will play an integral role in Supporting, implementing and producing best-in-class financial reporting, controls and Commercial processes on our largest, most complex Managed Services engagements. CMO team member working closely with the Engagement teams and Client, Commercial Directors QRM practitioners and Area Commercial Architects confirming that both parties are delivering to contractual terms and commitments, minimizing and monitoring risk and developing effective commercial relationships.

The opportunity

As a CMO team member, you will ensure the consistent management of contracts and proposals including an oversight of the contractual processes during Managed Services engagements.

You will work closely with other significant global stakeholders and global delivery and enablement teams.

Your key responsibilities

Commercial and Contracting

• Support the design of competitive commercial terms for strategic deals - working closely with the pursuit leader, solution architect, legal, pricing, negotiations, risk, and independence.
• Support the review of client proposed commercial and contracting terms in order to provide for a balance of competitiveness and risk avoidance - working closely with the pursuit leader, solution architect, pricing, legal, quality, risk, and independence.
• Escalate and provide insights to QRM practitioners as part of the qualification and negotiation process in order to gain approval for the proposal and for changes to the contract / constructs during negotiation.
• General support to pursuits in the commercial and contracting space including creation and negotiation of preparatory contracts (NDA's, teaming agreements, sub-contracts and the like)
• Consult to make appropriate choices of contract structures and templates and align the templates to pursuit needs and client requests. Choose or re-draft alternative appropriate clauses.
• Apply experience and appropriate delegation of authority guidelines to ensure that EY does not deviate from its approved contractual positions without appropriate governance.
• Support the qualification process of strategic pursuits - consulting appropriately to provide commercial value to EY whilst mitigating key risks.

Contract Management (CM)

• Provide Contract Management functionality on key EY contracts and accounts.
• Collaborate and build relationships with legal, Delivery and commercial Teams to clarify, interpret and align on actions to recommended to business leaders to comply with contractual obligations.
• Situationally develop and use EY contract management processes and tools suitable for different service deliveries.
• Identify the risk Associated with the Non-Compliance of contractual obligations.
• Provide Management of Contract requirements, Deliverables and Key Methodologies such as Performance Measures, productivity achievement and invoicing.
• General
• Support the transfer of commercial and contract knowledge to the EY delivery teams to ensure ongoing management of the commercial and contractual aspects of contracts.
• Capture knowledge into EY artefacts that can be used to support strategic pursuits

Skills and attributes for success

• A high level of drive, ability to work independently and deal effectively with ambiguity and change, Business and commercial acumen,
• Commercial and contracting expertise in managed services and other complex and sensitive pursuits
• Fluency and experience in all commercial constructions, pricing methodologies and relevant commercial contracting terms and conditions
• Experience in supporting the negotiation of significant contract and or commercial arrangements
• Attention to detail, and able to produce work of consistently high-quality under pressure
• Ability/credibility to influence key EY and client stakeholders on robust commercial strategies & outcomes that are reflected in your personal style, experience and approach
• Experience gained on best practice managed services and other commercial arrangements and ability to translate these for EY pursuits
• Strong written and verbal communication skills appropriate to client operational level and EY senior stakeholders
• Flexibility in working with Clients and various EY stakeholders across the world and in different time zones.

To qualify for the role, you must have

• Typically, the candidates will have a bachelor's degree or master's degree in law, and/or a Post Graduate Business or Contract Law qualification.
• 10+ years of post-qualification contract Management experience.
• Proven examples of the application of commercial and financial skills in the development, negotiation and / or delivery of managed services and strategic deals.
• Must be knowledgeable of the major elements of commercial contracts, understanding the complex IT outsourcing / Managed Services contractual structures.
• Experience supporting negotiations for complex managed services and other professional services opportunities.
• Contract management or similar experience gained in a top-tier professional services firm.

Ideally, you'll also have

• Experience of Managed Services in top tier professional services firm

What we look for

• A high level of drive, ability to work independently and deal effectively with ambiguity and change, Business and commercial acumen,

What we offer

From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We'll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

• Continuous learning:

  You'll develop the mindset and skills to navigate whatever comes next.

• Success as defined by you

  : We'll provide the tools and flexibility, so you can make a meaningful impact, your way.

• Transformative leadership

  : We'll give you the insights, coaching and confidence to be the leader the world needs.

• Diverse and inclusive culture

  : You'll be embraced for who you are and empowered to use your voice to help others find theirs.