Global Program Manager - Customer Support & Spares Strategy

As a candidate for the role, you will be responsible for partnering with Lams Business Units to develop Aftermarket/ Spares Operations scalable tools and processes that support new and evolving Service products/programs using technology and scalable solutions. You will need experience in Field Service Management solutions (preferred MS Dynamics) and/or SAP Customer Entitlement management solution. Your role will involve implementing plans for key initiatives and investment areas to achieve defined objectives, including structural capability to support a global program. Being part of a Matrixed Global Organization, you will effectively collaborate across functional and geographic boundaries to solve complex business problems and build solutions that improve operations and support critical business strategies. Collaboration within a high-performing team is essential to drive execution, mitigate risks, ensure compliance with program or project timelines, and deliver results aligned with business objectives. Maintaining a culture of Continuous Improvement, effective Training program, and commitment to process Documentation are key aspects of the role. Key Responsibilities: - Partner with Lams Business Units to develop scalable tools and processes for Aftermarket/ Spares Operations - Implement plans for key initiatives and investment areas to achieve defined objectives - Solve complex business problems and build solutions to improve operations - Collaborate across functional and geographic boundaries within a Matrixed Global Organization - Drive execution, mitigate risks, and ensure compliance with program or project timelines - Maintain a culture of Continuous Improvement - Maintain an effective Training program for global team members - Demonstrate commitment to process Documentation - Exposure to Customer Service tasks like Quoting, Pricing, Order Processing, Customer Warranty assessments, and returns - Strong Project Management skills - Excellent communication and presentation skills - Strong quantitative skills and knowledge of data warehouse applications Qualifications Required: - Masters degree with a minimum of 8 years of industry experience; or Bachelors degree with 12 years experience; or Technical college with 8-10 years of relevant work experience - Experience in Field Service Management solutions (preferred MS Dynamics) and/or SAP Customer Entitlement management solution - Excellent oral and written communication skills Preferred Qualifications: - Experience in Semiconductor industry - Driving Global programs,