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Workplace Service Delivery - Specialist Accenture India

5.0 - 10.0 years

4 - 8 Lacs

Ahmedabad, Gujarat, India

On-site

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Job Description Job Title -Workplace Service Delivery - Specialist Management Level:9-Team Lead/Consultant Location:Ahmedabad Must-have skills:Facility Management Good to have skills:AI Job Summary: Plan and manage workplace operations for a geography or location Roles & Responsibilities: - Plan and manage workplace operations for a geography or location. - Deploy changes to global policies, operating models, and practices. - Manage operating and capital budgets for geography or location. - Ensure Workplace business operations meet or exceed service level requirements and corporate standards. - Ensure operational activities related to environmental requirements in collaboration with the Environment Lead and their support team are completed. - Leverage tools to improve quality of services, including office meters, sensors and SLA tracking. - Expectations from Specialist Workplace Operations: Day-2-Day Operational Accountabilities/ Responsibilities: Integrated Facilities Management Plan and manage workplace operations for the assigned locations. - Manage operating and capital budgets for location. - Ensure Workplace business operations meet or exceed service level requirements and corporate standards. - Ensure operational activities related to environmental requirements in collaboration with the Environment Lead and their support team are completed. - Leverage tools to improve quality of services, including office meters, sensors and SLA tracking. - Actively be part of managing the day-to-day facilities operations and review the performance as per schedule. - Drive the Service Partner to execute the deliverables as per the agreed scope of works. - Actively participate in delivering the services along with tracking the service delivery performance of the service partner. - Performance Governance to be ensured through KPI's and ensuring all service issues or quality related concerns are reflecting in the OLA Score Card by resetting the Weightages and Targets, to drive constructive improvement in service levels Ensures location team delivers daily onsite facility management services including asset management, engineering, building & maintenance, cleaning, office services, mail delivery, logistics and storage services. - Carry out tasks according to local and global guidelines. - Continuously focusing on the area of weakness and improvising this area for smooth function the process and support team; Coordinating and making use of organizational resources sensibly; controlling corporate activities and helping improve the efficiency of employees. - Service Delivery needs to be tracked across IFM contract Plan and Set up Daily/Weekly/Monthly and Quarterly connects with the services partner pyramid hierarchy and to drive high performance. - Tracking the assigned facilities budgets along with site operations team and Commercial Team for effective management of the same. - Deploy changes to global policies, operating models, and practices. - Ensures service delivery within agreed speed, quality, and cost through effective people management. - He / She manages various stakeholders across the organization and provide additional value through process improvement ideation and execution Achieving the objectives and vision set by the... Professional & Technical Skills: - Relevant experience in the required domain. - Strong analytical, problem-solving, and communication skills. - Ability to work in a fast-paced, dynamic environment. Additional Information: - Opportunity to work on innovative projects. - Career growth and leadership exposure.

Posted 1 week ago

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