Global Operations Associate (In Office) Internship

As an intern at Early Steps Academy, you will play a crucial role in ensuring the smooth operation of live sessions and maintaining high levels of customer engagement. Your responsibilities will include: - Coordinating live sessions: You will be responsible for managing the scheduling, logistics, and technical aspects of live sessions to ensure they run seamlessly and adhere to the established timetable. - Engaging with customers: Addressing any concerns or questions raised by customers promptly and accurately to enhance their overall experience with the platform. - Resolving queries: Responding efficiently to customer queries and concerns through various communication channels such as email, chat, or phone. You will provide clear and concise explanations to assist customers effectively. - Enhancing operational efficiency: Identifying opportunities to optimize and streamline operational processes related to live session management and customer support. - Collaborating and communicating: Working closely with cross-functional teams, moderators, and technical support to facilitate seamless coordination. You will also maintain effective communication channels to convey customer insights, operational updates, and improvement suggestions. Early Steps Academy, initiated by a distinguished team from Harvard, MIT, and IIT, is a pioneering learning platform that focuses on developing strategic thinking and effective multi-party communication skills in children. The academy aims to bridge the gap between traditional school education and essential 21st-century skills by empowering students in grades 4-12 to master structured thinking, real-world problem-solving, and effective communication.,