Global Operations Associate (In Office) Internship

As an intern at Early Steps Academy, you will have the opportunity to be involved in various day-to-day responsibilities to support the smooth operation of live sessions and enhance customer engagement. Your main responsibilities will include: - Coordinating live sessions: You will be responsible for managing the scheduling, logistics, and technical aspects of live sessions to ensure they run smoothly and adhere to the established timetable. - Engaging with customers: Address any concerns or questions from customers promptly and accurately to enhance their overall experience on the platform. - Resolving queries: Respond efficiently to customer queries via email, chat, or phone, providing clear and concise explanations or instructions to assist them effectively. - Improving operational efficiency: Identify and implement opportunities to streamline operational processes related to live session management and customer support. - Collaborating and communicating: Work closely with cross-functional teams, moderators, and technical support to ensure seamless coordination and maintain effective communication channels for customer insights and operational updates. Early Steps Academy, founded by a team from Harvard, MIT, and IIT, is the world's first learning platform that focuses on strategic thinking and effective multi-party communication in children. The platform aims to bridge the gap between traditional school learning and real-world 21st-century skills by empowering students in classes 4-12 to master structured thinking, real-world problem-solving, and effective communication.,