Global IT Infrastructure Manager

As the Global IT Infrastructure Manager at KiddeFenwal, you will play a crucial role in defining and overseeing the global IT infrastructure strategy of the company across multiple geographies. Your responsibilities will include strategic leadership, infrastructure and operations management, service and support delivery, security, risk and compliance enforcement, vendor and budget management, as well as people leadership. Your success in this role will be measured by your ability to combine strategic vision with hands-on execution, ensuring infrastructure reliability, security, and scalability while empowering your team and delivering measurable impact to the business. **Key Responsibilities:** - **Strategic Leadership** - Define and execute the global IT infrastructure roadmap. - Evaluate and implement emerging technologies to support business growth. - Align infrastructure capabilities with long-term business objectives. - **Infrastructure & Operations** - Oversee design, deployment, and maintenance of networks, servers, cloud platforms (Azure, Microsoft 365), virtualization (VMware), and security systems. - Ensure system reliability, high availability, and robust disaster recovery. - Lead critical incident response and resolve issues with urgency. - Drive/oversee projects as needed. - **Service & Support** - Manage helpdesk operations and ensure a world-class user support experience. - Implement ITSM practices to continuously improve service quality. - Foster a user-centric culture of responsiveness and reliability. - Partner with external service providers to ensure consistent delivery of infrastructure services, timely resolution of issues, and full compliance with performance commitments. - **Security, Risk & Compliance** - Develop and enforce cybersecurity policies, firewalls, and monitoring practices. - Ensure compliance with regulatory requirements and industry standards. - **Vendor & Budget Management** - Manage global vendor partnerships, contracts, and SLAs. - Own infrastructure budgets, resource forecasting, and reporting to leadership. - **People Leadership** - Lead, mentor, and develop a high-performing IT team. - Encourage collaboration, knowledge sharing, and professional growth. - Promote accountability and a culture of technical excellence. **Qualifications & Skills:** - 8+ years of IT infrastructure experience, including 3+ years in a leadership/manager role. - Strong global or multi-site exposure. - Ability to support work across multiple time zones. - Deep expertise in networking, server administration, cloud platforms (Azure, Microsoft 365), virtualization (VMware), and cybersecurity. - Proven experience managing large-scale IT initiatives and projects. - Excellent communication, stakeholder management, and leadership skills. - Bachelors or Masters degree in Computer Science, Information Systems, or related field. - Certifications (Microsoft 365, Azure, Cisco, PMP, ITIL) strongly preferred.,