Global Helpdesk Operation(BFSI) - Senior officer/AVP

You have a job opportunity in Global Helpdesk Operation within the BFSI sector, based in Chennai. As a candidate, you are required to have a minimum of 2+ years of experience in Help Desk Support, specifically in the banking or financial services domain. Experience with G-Base Software (Mainframe) and PEGA system would be advantageous. Your responsibilities will include assisting end users with software and hardware issues, troubleshooting and resolving technical problems, ensuring efficient system operations, as well as documenting and tracking support tickets. In this role, you will be operating as a Senior Officer/AVP in the Global Helpdesk Operation department. Your key skills for this position should include Helpdesk Support, proficiency in MS Office, and MS Excel. This is a full-time and permanent employment opportunity falling under the category of Outsourcing/Offshoring in the BFSI industry. The job code for this position is GO/JC/20425/2024 and the recruiter handling this opportunity is Hemalatha.,