Global EWO Operations Lead

At EY, you are part of a globally connected powerhouse of diverse teams that aim to shape your future with confidence. EY is dedicated to helping you succeed and providing opportunities for your career growth. By joining EY, you contribute to building a better working world. As a Global EWO Operations Lead - Assistant Director 1, you will play a crucial role in managing EY's External Workforce (EWF) through cross-functional partnerships. The External Workforce Office supports the country-based deployments of SAP Fieldglass, involving collaboration between global and local deployment teams. Your responsibilities will include ensuring alignment of the contingent worker program with EY's business goals, driving program adoption, providing support to the local EWO Center of Excellence, and leading the Level 1 Support team. You will oversee ticket management, issue resolution, and act as the primary contact for user queries and knowledge sharing. The Global EWO Operations Lead will lead the EWO team in Manila to support EY's global External Workforce Management Program. You will be responsible for achieving SLAs and KPIs related to managing requests, queries, and issues from various stakeholders. Additionally, you will identify opportunities for process and technology improvements and drive initiatives to enhance operations. To excel in this role, you must demonstrate competencies in accuracy, quality, analytical thinking, global thinking, innovation, motivation, and decision-making. Experience in contingent labor vendor management systems and previous success in managing teams are desirable qualities for this position. EY offers a collaborative and inclusive work environment where you can develop your skills, drive your career forward, and make a meaningful impact. The benefits package focuses on your overall well-being, providing continuous learning opportunities, transformative leadership insights, and a diverse and inclusive culture. Join EY in building a better working world by leveraging data, AI, and advanced technology to create value for clients, society, and the planet. With a global network and diverse ecosystem partners, EY teams deliver services across assurance, consulting, tax, strategy, and transactions in over 150 countries and territories.,