Global Connect Support Engineer

As a Global Connect Support Engineer at UnitedHealth Group's Information Security team, your primary role will involve supporting the secure delivery of global connectivity solutions across enterprise infrastructure, cloud environments, and partner ecosystems. You will play a crucial part in ensuring the secure, compliant, and resilient connectivity that safeguards sensitive healthcare data while facilitating global business operations. Your responsibilities will include monitoring, troubleshooting, and resolving connectivity issues across global VPNs, SD-WAN, and direct cloud connections with a strong emphasis on security and compliance. It will be essential to maintain the security posture across all external and internal connections, covering encryption standards, authentication protocols, and policy enforcement. Furthermore, you will be expected to assist in the implementation and upkeep of global connectivity standards and secure networking architectures. In the event of security incidents related to connectivity events, such as unusual traffic patterns, potential intrusions, or misconfigured tunnels, your involvement in security incident response and forensics will be required. Documenting configurations, incident resolutions, standard operating procedures (SOPs), and compliance audits will be a critical aspect of your role. It is imperative to ensure that the connectivity solutions align with HIPAA, HITRUST, and UHG internal security policies and standards. Additionally, supporting vulnerability management, patching efforts for network devices, and secure tunnels used in global connectivity will be part of your responsibilities. Your contribution to disaster recovery planning and secure remote access initiatives across the enterprise will be highly valuable. The role will require a Bachelor's degree in Information Technology, Cybersecurity, Computer Science, or related field, or equivalent work experience, along with at least 3 years of experience in network engineering or support, preferably in a large, regulated enterprise. Having a strong knowledge of secure network protocols, firewalls, VPN technologies (IPsec, SSL), SD-WAN, BGP, and DNS is essential. Experience with security tools and platforms such as Palo Alto, Cisco ASA/Firepower, Fortinet, or Zscaler, as well as familiarity with compliance frameworks including HIPAA, NIST, or HITRUST, will be advantageous. Proficiency in ticketing and collaboration tools such as ServiceNow and Microsoft Teams is desirable. The ability to work effectively in a 24x7 enterprise support environment, including participation in an on-call rotation, is a key requirement. Industry certifications such as CCNA Security, CCNP Security, Palo Alto PCNSA/PCNSE, or CompTIA Security+ will be considered a plus. Experience working in healthcare or a similarly regulated industry, familiarity with cloud-native security and connectivity (AWS, Azure, GCP), and knowledge of Zero Trust networking principles are preferred qualifications for this role.,