Global Channels Vendor TPEM

As a Global Channels Vendor TPEM at HSBC, you will be responsible for managing and overseeing Channel Services Global Vendors in accordance with HSBC's Third Party Risk Management Policy. Your key responsibilities will include: - Managing and overseeing Channel Services Global Vendors to ensure contractual responsibilities are met, with a focus on upholding standards of service delivery. - Monitoring global vendor performance and ensuring that service levels meet HSBC and customer requirements, escalating any performance issues, risks, or incidents as necessary. - Collaborating with markets utilizing Vendor services to maintain consistency in vendor management practices, oversight of performance, risks, and issues, and driving best practices. - Supporting the Global Head of Channel Services in providing strategic direction to HSBC for the contracts under your control, leading key vendor initiatives, and identifying opportunities to enhance cost efficiency and operational resilience. - Partnering with various areas within HSBC, such as Procurement, CCO, Product, Marketing, and Operational Resilience, to manage and oversee key vendors, including broader business partners. Additionally, you will manage key Global Vendors with a total contract value of approximately $60 million, including areas such as Card Issuance, International Courier, and Document Storage. Qualifications required for this role include: - Minimum of 7 years of experience in operations or a directly related business/function. - Proven track record in Vendor Management with a focus on operational control capabilities. - Strong planning, organizing, and commercial skills with a determination to drive results. - Ability to build relationships and interact effectively with internal and external stakeholders at all levels. - Experience in managing third-party or operational risk with a strategic risk management approach. - Bachelor's degree and demonstrated relevant industry experience. At HSBC, you will have the opportunity to achieve more and contribute to the growth and success of the organization. Personal data submitted for employment applications will be handled in accordance with the Bank's Privacy Statement, available on the HSBC website.,