3 Global Account Jobs

Role & responsibilities You will work with global and local stakeholders to drive operational excellence within the Order Management team, building a high performing team of end-to-end account coordinators and managers that allows the organization to scale and grow our operational excellence in Localization and Media Services. As an operations leader, you will build on the existing team to drive best account management practices, manage day-to-day operations and on-time delivery of projects. Your knowledge of domain coupled with a structured approach and willingness to adapt to change quickly should strengthen the growing Order Management team. Responsible for holistic account management of localization and Media Services projects at the set quality standards. A torchbearer for excellent customer service and satisfaction. Responsible for customer success in terms of project kick-off, sharing the right client requirements with production teams and managing data in systems with integrity and timeliness. Custodian for processes that drive speed from order receipt to billing, allowing to bill for the work delivered as soon as its delivered. Driving best practices and operational synergy across client services, allowing customers to experience a single-window service even if there are multiple teams involved on the backend. Plan, monitor, and analyze key metrics for day-to-day performance of the teams operations. Responsible for capacity planning, organizational structure, and constant process improvement to help gain speed and efficiency, allowing us to do more by leveraging technology and automation features within the project management workflows, KPIs cover but not limited to delivering right first time, on time every time, profitability at project and account level, proactive communication with customers and internal teams and data integrity in internal project management and billing systems. Work closely with Human Resources to lead the team with integrity, uphold company policies and processes, and maintain a trusting, inclusive, and productive environment. Responsible for driving key initiatives within the team, working with Production, PMO, and global account directors to ensure operationalization is successfully delivered. People management, attrition management, succession planning for team reporting directly into you. Ability to work US shifts to build relationships with onsite leaders and clients. Ability to work to tight deadlines and under pressure, with quick decision-making ability. Collaborative spirit with leadership teams across businesses and locations. An influencer and leader with vision, Clear communication and negotiation skills, Good knowledge of localization industry with insights into current technology and developments in the Media and Entertainment sector. Proven ability to think outside the box and innovate, technically savvy and willing to implement new processes to meet rapidly changing business needs. Knowledge of AI tools and agents a plus. Preferred candidate profile 15+ years of work experience managing large teams in a fast-paced environment. Graduate / post-graduate, preferably with a masters in media or related industry. Previous experience in localization space, with proven track record in handling a large team in a fast-paced environment. Willing to work in US-based shifts, knowledge of AWS, GPT, RPA and other agents that aid human workflows.

Acquire in-depth knowledge of FieldAssist software to effectively deliver value through product demos, proposals, and negotiations with key stakeholders. Manage a portfolio of enterprise-level clients, serving as the primary point of contact to understand business needs, deliver tailored solutions, and ensure high customer satisfaction and retention. Act as a trusted advisor by offering consultative support, sharing best practices, and influencing client roadmaps through product insights and industry benchmarks. Lead GTM (Go-To-Market) initiatives and strategic projects to successful outcomes, driving cross functional collaboration and ensuring timely resolution of client escalations within defined SLAs. Drive business growth by proactively identifying cross-sell and upsell opportunities, creating dynamic success plans aligned with customer goals. Execute lead generation, prospecting, and follow-ups from telesales activities to achieve sales targets and close new business opportunities. Monitor competition, analyze market trends, and maintain strong pipeline and activity reporting to support strategic decision-making.

Responsibilities: Day to Day Bookkeeping & Accounting Debit Notes, Credit Notes, Vouchers, Monthly Statements, Invoices etc Experience in Global Accounting India, Canada, UK, USA would be added advantage. Proficiency in using accounting software’s like Zoho, Quickbooks , Tally, ERP, Business Central Accounts Receivables - Client invoicing and Collections / Follow up Accounts Payables - Vendor Invoice records and Payments Preparation of chart of Accounts independently: Trial balance, Profit & Loss A/C and Balance Sheet, experience up to finalization of accounts. Finalization of Accounts and Audit Bank reconciliation & statement reports Coordination with financial institutions, banks, and interface with all related external agencies Creating Various Monthly MIS Reports Execution of preparation and documentation of Statutory compliances such as TDS, Income Tax, GST, PF, ESIC etc. Assisting Management in all other account related activities. Qualifications: Bachelor or Master’s degree in Accounts & Finance Knowledge of compliances such as TDS, Income Tax, GST, PF, ESIC etc Excellent written and verbal communication skills. Experience in Global Accounting – India, Canada, UK, USA Proficiency in using accounting software’s like Zoho, Quickbooks , Tally, ERP, Business Central Experience in Preparation of chart of Accounts independently & finalization of accounts Ability to work independently and as part of a cross-functional team. Highly organized with exceptional attention to detail. Good knowledge on Excel and excel formulas (Pivots, VLOOKUP, Charts) Strong problem-solving and critical-thinking abilities. If you are interested in this job, please email your resume and cover letter to sharmak@alphavima.com along with below info. Please include " Accounts Executive Application - [Your Name]" in the subject line. Total Experience Relevant Experience Existing Salary Expected Salary Notice Period Okay with Working Interview Rounds HR Screening Round Interview with CEO/Director Final HR Interview