Genesys WFM - Engineer

Role Overview: You will be responsible for conducting Business and Technical Workshops for IWD and/or Digital media channels, acting as a Technical Lead for complex Genesys Solutions implementation projects, and providing Solution Architecture and Design. You will also conduct technical Knowledge Transfer sessions, troubleshoot issues with existing Genesys IWD & Digital Channels Solutions implementations, and more. Key Responsibilities: - Ability to conduct Business and Technical Workshop for IWD and/or Digital media channels (Email, Chat, Social, etc). - Acting as a Technical Lead for complex Genesys Solutions implementation projects. - Solution Architecture and Design including preparing and leading design workshops, writing business flow and technical design documentation. - Conducting technical Knowledge Transfer sessions for members of customer teams and for other Genesys PS Consultants. - Troubleshooting issues with existing Genesys IWD & Digital Channels Solutions implementations. Qualification Required: - Bachelor's degree in Engineering, Computer Science or related work experience. - 5 years of Genesys experience. - Knowledge of Genesys suite with experience in Genesys iWD, WFM, and Email Management. - Knowledge of 3rd party Workload Distribution solution. Additional Details: Our client, a global IT services company, is headquartered in Southborough, Massachusetts, USA, and was founded in 1996. With a revenue of $1.8B and 35,000+ associates worldwide, the company specializes in digital engineering and IT services. They help clients modernize their technology infrastructure, adopt cloud and AI solutions, and accelerate innovation. Operating in over 50 locations across more than 25 countries, the company is known for combining deep industry expertise with agile development practices.,