Posted:1 week ago|
Platform:
Work from Office
Full Time
Key Responsibilities:
Architecture Design: Design and implement scalable, reliable, and secure cloud based solutions using Genesys Cloud technology.
Integration: Collaborate with cross functional teams to integrate Genesys Cloud with existing systems and third party applications.
Consultation: Provide expert guidance on best practices for deploying and configuring Genesys Cloud solutions.
Troubleshooting: Diagnose and resolve technical issues related to Genesys Cloud deployments.
Documentation: Create and maintain comprehensive documentation of architecture designs, configurations, and integrations.
Performance Optimization: Monitor system performance and implement improvements to enhance efficiency and user experience.
Training & Support: Train internal teams and stakeholders on Genesys Cloud functionalities and best practices.
Technical Skills:
Proficiency in Genesys Cloud platform and related technologies (e.g., IVR, ACD, Chat & Voice Bots, workforce management).
Familiarity with APIs and integration methods.
Knowledge of cloud security best practices.
Certifications: Genesys Cloud certifications
Growel Softech Pvt. Ltd.
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