Gen AI /Servicenow

You have 15 to 18 years of experience in managing service desk operations, with expertise in ITSM tools, automation tools, and a strong knowledge of ITIL processes. Your role involves analyzing process gaps in service desk operations and proposing effective solutions. You are also responsible for modernizing the ServiceDesk using AI technologies and showcasing transformation initiatives related to service desk and automation to customers. Additionally, you possess skills in both application and infrastructure automation, along with GenAI related automation expertise. As a Gen AI / Servicenow professional in the IT/ Computers - Software industry, your responsibilities will focus on IT-Software functions. A Bachelor's Degree is required for this full-time, permanent position. Key Skills: - AUTOMATION AI - GEN AI - SERVICENOW Job Code: GO/JC/495/2025 Recruiter Name: Mithra Dayalan,