GCP Cloud Delivery Manager

As a Cloud Service Delivery Manager, you will be leading a team of cloud engineers and specialists responsible for managing Google Cloud Platform (GCP), AWS, and Azure-based managed services projects. Your role will involve providing technical guidance, overseeing service delivery, and ensuring customer satisfaction through effective leadership and hands-on expertise. Your key responsibilities will include managing a diverse team of cloud engineers, mentoring team members for professional growth, and allocating resources efficiently to ensure timely service delivery. You will also act as the first escalation point for complex issues, provide technical guidance on troubleshooting, and monitor service ticket queues to meet SLAs and customer satisfaction benchmarks. Collaboration and stakeholder engagement will be crucial aspects of your role, requiring you to work closely with customers, stakeholders, and cross-functional teams to align service delivery with organizational objectives. Additionally, you will drive continuous improvement initiatives, maintain SOPs, and implement monitoring tools to enhance operational efficiency. To excel in this role, you should have hands-on experience and deep knowledge of GCP or Azure, expertise in cloud operations, and familiarity with DevOps practices and containerization technologies. With 7+ years of experience in cloud service delivery roles and strong leadership skills, you will lead a talented team in a dynamic and rewarding cloud environment. Preferred qualifications include certifications in GCP or Azure, knowledge of industry compliance standards, and experience in managing interns. If you are passionate about cloud technologies and thrive in leadership roles, we look forward to hearing from you for this challenging yet rewarding opportunity.,