GBS - Lead - Accounts Receivable - Thane

Legrand is a global specialist in electrical and digital building infrastructures. Legrands purpose is to improve life by transforming the spaces where people live, work and meet with electrical and digital infrastructure and connected solutions that are simple, innovative and sustainable. Legrand is head quartered in Limoges, France and has over 36,000 employees across the world. Legrand has been in India since the late 1990s and follows a multi-brand strategy in the region - in addition to the Legrand brand, the Group in India owns the brands Numeric, IndoAsian, Adlec, Valrack, and Raritan. Group Legrand India has a strong Sales/Commercial presence and is present in 80+ key locations, with 7 manufacturing sites.

Key Focus :-

The AR Lead is responsible for overseeing the end-to-end Accounts Receivable (AR) process delivered primarily by an outsourced service provider, while also managing a small captive AR team located in-countries (where applicable). The captive team will handle critical AR operations requiring close alignment with local stakeholders, statutory compliance, or sensitive risk management. This role ensures adherence to Group policies, local statutory requirements, and service-level agreements (SLAs) while driving operational excellence, process improvements, and risk mitigation. The AR Lead will act as the primary liaison between internal stakeholders, the outsourced provider, and captive team members to deliver best-in-class AR services.

Roles and Responsibilities :-

1. Partner & Captive Team Governance

• Manage the relationship with the outsourced AR service provider, ensuring adherence to SLAs, KPIs, and internal controls. • Provide leadership to captive AR team members, ensuring they deliver on critical AR functions such as escalated collections, dispute resolution, and compliance-sensitive activities. • Act as the bridge between captive teams and the outsourced partner to ensure seamless collaboration, knowledge sharing, and process alignment. • Conduct regular governance meetings, review performance dashboards, and drive accountability with both the partner and captive team.

2. AR Process Oversight

• Oversee billing, cash application, collections, and dispute resolution activities managed by the outsourced partner. • Monitor aged debt, DSO (Days Sales Outstanding), and collections efficiency across both captive and outsourced teams. • Ensure effective credit control processes are implemented and consistently followed. • Escalate and resolve critical issues impacting cash flow or customer relationships.

3. Compliance & Controls

• Ensure AR processes comply with Group policies, IFRS/local GAAP, and tax regulations. • Oversee internal controls to safeguard receivables and minimize bad debt exposure. • Ensure unified and reliable computation of bad debt provision across all entities in accordance with Group rules. • Support statutory, internal, and external audits by coordinating with both captive team members and the outsourcing partner.

4. Continuous Improvement & Systems

• Partner with the outsourcing provider and captive teams to identify and implement process improvements and automation opportunities. • Act as AR functional lead for SAP S/4HANA and related tools, ensuring data integrity and process standardization across entities. • Champion digital transformation initiatives and drive simplification in AR processes.

5. Stakeholder Engagement

• Act as key point of contact for internal stakeholders (Finance, Sales, Customer Service) on AR matters. • Provide regular reporting on AR performance, highlighting risks, root causes, and improvement plans. • Manage customer escalations and disputes that cannot be resolved by the outsourced partner. • Build strong relationships with business leaders to support commercial decision-making.