Job Summary: As a D2C Tele Sales Executive, you will play a crucial role in driving sales through direct communication with potential and existing customers. Your primary responsibility will be to make inbound and outbound calls, understand customer needs, and recommend our organic dairy products. This role requires excellent communication skills, a proactive approach, and a passion for delivering exceptional customer service. Key Responsibilities: 1. Sales and Customer Engagement: - Conduct outbound and inbound calls to prospective and existing customers to promote GauNeeti Organics' range of premium A2 dairy products. - Build strong relationships with customers by understanding their needs and preferences, and offer suitable product recommendations. - Educate customers about product benefits, uses, pricing, and ongoing promotions, ensuring they have all the information needed to make informed purchase decisions. 2. Handling Objections and Closing Sales: - Address customer queries and concerns effectively, providing clear information and resolving any objections. - Utilize persuasive selling techniques to close sales and achieve daily, weekly, and monthly sales targets. - Follow up with customers who have shown interest or made previous inquiries to drive conversions and secure repeat business. 3. Data Management and Reporting: - Accurately record customer details, interactions, preferences, and feedback in the CRM system to maintain a comprehensive database. - Track and report on sales performance, providing insights and suggestions to improve sales strategies. 4. Continuous Learning and Improvement: - Stay updated on product knowledge, industry trends, and sales techniques to enhance performance and provide accurate information to customers. - Participate in training sessions and team meetings to share insights and improve sales tactics. Requirements: - Educational Qualification: - Minimum 12th pass; higher education in Business, Marketing, or related fields is a plus. - Experience: - Prior experience in telesales, customer service, or D2C sales, particularly in the food and beverage or retail industry, is preferred. Skills: - Excellent communication skills in Hindi and Gujarati, with basic proficiency in English. - Strong ability to handle customer objections and close sales confidently. - Exceptional customer service and interpersonal skills with a friendly phone manner. - Self-motivated, target-driven, and capable of working independently as well as part of a team. Flexibility: - Willingness to work in shifts, including evenings and weekends, as required to meet customer needs.
We’re Hiring: Tele Sales Executive (Full-Time) Location: Ahmedabad | Experience: 1–3 Years About GauNeeti Organics GauNeeti Organics is a pioneering D2C Organic Dairy brand, delivering premium A2 dairy products directly to customers’ doorsteps. With a focus on sustainability, quality, and customer satisfaction, we are redefining how organic dairy reaches households. Role Overview As a Tele Sales Executive, you will be responsible for engaging with customers over calls, driving sales, cross-selling products, resolving issues, and building long-term customer relationships. Key Responsibilities Handle inbound and outbound customer calls to promote our A2 dairy range. Build customer relationships, identify upselling and cross-selling opportunities. Manage orders, confirmations, feedback, and service updates. Participate in exhibitions and events such as Organic Farmers Markets and brand activities. Resolve customer queries and ensure smooth service delivery. Share customer insights to support process and sales improvements. Requirements 1–3 years of experience in telesales or customer support (FMCG, Food, Retail, or D2C preferred). Strong communication skills in Hindi and Gujarati; basic English proficiency. Ability to handle objections and close sales confidently. Basic computer literacy, CRM knowledge preferred. Customer-first mindset with flexibility to work evenings and weekends. What We Offer A dynamic work environment in a growing D2C brand. Professional growth and learning opportunities. Competitive salary and performance-based incentives. Employee discounts on GauNeeti products. How to Apply Send your resume and a brief cover letter to: hello@gauneeti.in