Gate Representative

Restaurant :- Malamen Restaurant

Position Overview:

The Gate Representative is the first point of contact for all our guests, ensuring a warm, professional, and personalized welcome. This role goes beyond the entrance — contributing to customer relationship management, social media engagement, corporate outreach, and ongoing marketing initiatives to attract new patrons and keep our existing guests returning.

Key Responsibilities:

• Guest Experience: Greet and welcome guests upon arrival with warmth and professionalism, handle VIP arrivals with discretion, and coordinate with the host/hostess for smooth seating.
• Customer Data & Feedback:Maintain and update customer data profiles in Excel, track guest preferences and visit history, collect feedback gently, and share insights with management.
• Marketing Support: Assist in designing elegant marketing flyers and campaigns to target returning guests and attract new ones.
• Social Media & Branding:Post high-quality photos, videos, and reels on the restaurant’s official social media profiles; engage with followers through comments, messages, and interactive content.
• Corporate Client Development:Build and maintain relationships with corporate customers for events, business lunches, and bulk bookings; proactively reach out to nearby offices, hotels, and business hubs.
• Customer Acquisition:Participate in initiatives to attract new customers regularly — including networking, local community outreach, and targeted promotional activities.
• Brand Representation:Act as an ambassador for the restaurant in all interactions, both offline and online, ensuring consistent brand voice and image.
• Event Coordination Support:Assist in welcoming and organising guests during special events and corporate gatherings.
• Requirements:
• Prior experience in luxury hospitality, fine dining, or guest relations preferred.
• Strong networking skills and confidence in approaching corporate and high- profile clients.
• Excellent communication skills in English (additional languages are a plus).
• Proficiency in Microsoft Excel for customer database management.
• Basic design skills (Canva, Photoshop, or similar) for creating promotional flyers.
• Familiarity with Instagram, Facebook, and other social media management.
• Creative thinking for customer engagement and marketing strategies.
• Professional appearance and adherence to fine dining etiquette.
• Ability to work flexible hours, including evenings, weekends, and holidays.

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹25,000.00 per month

Work Location: In person