Garage Manager

ROLES AND RESPONSIBILITIES

Manage daily garage operations, supervise repairs & maintenance, handle staff & inventory, ensure quality service & customer satisfaction, maintain records, monitor expenses, and enforce safety & compliance.

1. Workshop & Operations Management

Oversee the day-to-day operations of the garage, ensuring smooth workflow and high-quality service delivery.

Plan, assign, and supervise work for mechanics, technicians, and support staff.

Monitor vehicle repair and maintenance schedules to ensure timely completion.

Maintain a clean, safe, and organized workshop environment in compliance with health and safety standards.

Ensure all tools, equipment, and machinery are properly maintained and in good working condition.

2. Staff Supervision & Training

Manage, train, and motivate workshop staff to achieve performance and service standards.

Conduct regular team meetings to review productivity, safety, and operational efficiency.

Evaluate employee performance and provide feedback and coaching.

Support recruitment, onboarding, and development of technical staff

3. Customer Service & Communication

Serve as the main point of contact for customers regarding repairs, maintenance, and service updates.

Diagnose customer concerns, provide accurate estimates, and ensure transparent communication.

Handle complaints professionally, ensuring issues are resolved promptly to maintain customer satisfaction.

Build strong relationships with clients and suppliers.

4. Inventory & Resource Management

Manage inventory of spare parts, tools, lubricants, and other consumables.

Place orders and maintain optimal stock levels to avoid downtime.

Verify parts and materials received, ensuring accuracy and quality.

Control costs by minimizing waste and optimizing resource use.

5. Financial & Administrative Duties

Prepare and manage garage budgets, invoices, and financial records.

Monitor job cards, labor costs, and parts usage for accurate billing.

Review and approve purchase orders and supplier invoices.

Maintain accurate reports on garage performance, revenue, and expenses.

6. Compliance & Quality Assurance

Ensure all work adheres to manufacturer specifications and company quality standards

Implement and monitor safety protocols, including proper use of personal protective equipment (PPE)

Stay up-to-date with automotive technology and industry regulations.

Conduct routine audits to ensure compliance with environmental and safety requirements.

7. Vehicle & Equipment Maintenance

Oversee preventive maintenance programs for company or customer vehicles.

Ensure proper documentation of all maintenance and repair activities.

Coordinate external services when specialized repairs or inspections are needed.