G&A Analyst

Role Title: G&A Systems Analyst (Ironclad & Workday)

location: Offshore (India) Bangalore

Role Objective

We are seeking a proactive and experienced G&A Systems Analyst to join our team. This role is pivotal in supporting our Legal and Finance organizations. The primary responsibility will be the complete ownership, administration, and configuration of our new Contract Lifecycle Management (CLM) system, Ironclad, following its initial implementation.

As a secondary, critical function, this individual will provide off-hours production support for our Workday Financials environment, serving as a key resource for our Accounting and Finance teams outside of standard US business hours.

Key Responsibilities

1. Ironclad Administration (Primary - 70%)

? Act as the primary system administrator and internal subject matter expert for the Ironclad platform.

? Manage all post-go-live configuration, including user provisioning, role-based security, and permissions.

? Build, test, and maintain contract workflows (Workflow Designer), conditional logic, and approval routing.

? Manage and update contract templates and clauses within the system.

? Serve as the first point of contact for the Legal team and other business users for troubleshooting, support, and how-to questions.

? Develop and maintain reports and dashboards to provide insights into contract status, cycle times, and risk.

? Assist in managing system integrations between Ironclad and other business systems (e.g., Workday, Salesforce).

2. Workday Financials Support (Secondary - 30%)

? Provide daily production support for Workday Financials, focusing on the needs of our global Accounting and Finance teams.

? Investigate and resolve user-reported issues, integration errors, and business process failures.

? Assist with end-user support, troubleshooting, and issue triage during the required coverage hours.

? Manage user security assignments as directed by the G&A Systems lead.

? Monitor key business processes (e.g., Procure-to-Pay, Record-to-Report) and escalate issues as needed.

Required Qualifications & Experience

? Ironclad: 2+ years of hands-on experience as a system administrator for Ironclad. Must be proficient with Workflow Designer, template management, and reporting.

? Workday: 1+ years of experience supporting a Workday Financials environment. Must be familiar with common modules (e.t., General Ledger, AP, Procurement, Expenses) and comfortable troubleshooting business processes.

? Support Mindset: Proven experience in a customer-facing systems support or production support role.

? Communication: Excellent written and verbal English communication skills, with the ability to clearly explain technical concepts to non-technical users.

? Autonomy:

Must be a self-starter, highly organized, and capable of managing and prioritizing tasks with minimal supervision in a remote setting.

? Schedule: Non-negotiable ability to work the required shift to ensure overlap until 11:00 AM PST.

Preferred (Nice-to-Have) Qualifications

? Official Ironclad or Workday certification.

? Experience supporting both Legal and Finance/Accounting business functions.

? Experience with other G&A systems (e.g., Avalara, Adaptive Planning) is a plus.

? Experience in a high-growth or tech-industry environment.