Functional Consultant

Role Overview: As a ServiceNow Functional Consultant with over 4 years of experience, your role will involve understanding business requirements, translating them into functional specifications, and delivering scalable solutions using ServiceNow modules such as Customer Service Management (CSM), IT Service Management (ITSM), Integrations, and IT Asset Management (ITAM). Key Responsibilities: - Work closely with business stakeholders to gather and analyze requirements - Design and configure solutions in CSM, ITSM, and ITAM modules - Create functional specifications, process documents, and test cases - Support end-to-end ServiceNow integrations with third-party tools and systems - Collaborate with technical teams for smooth implementation and deployment - Lead functional testing and UAT - Provide go-live support and training - Ensure best practices are followed for ServiceNow configuration and usage - Participate in platform upgrades, testing, and documentation Qualifications Required: - Minimum 4 years of experience as a ServiceNow Functional Consultant - Strong understanding of ServiceNow modules such as CSM, ITSM, Integrations, and ITAM - Experience in delivering innovative solutions and following best practices for ServiceNow configuration Company Details (if available): Omit this section as no additional details of the company are mentioned in the job description.,