Functional Consultant - AMS

Responsibilities :

• Act as the primary contact for all assigned client accounts, addressing needs and issues efficiently.
• Resolve issues within stipulated timelines and provide triage support as needed.
• Work closely with the Integrations and Amplify Teams to ensure seamless functionality of product integrations and client-specific scripts.
• Project manage and execute client change requests ensuring timely delivery.
• Maintain up-to-date solution and configuration documentation and conduct client-specific training sessions during SPOC transition.
• Provide expert consultation to clarify system capabilities and functionalities.
• Conduct release impact analysis, spearhead regression testing, and implement necessary configuration changes following software updates.
• Assist clients with mass data updates through automated scripts.
• Support both Unit Testing and User Acceptance Testing.
• Recommend and configure new release functionalities to align with client needs.
• Periodically review and adjust configurations or automate processes to minimize recurrent queries.
• Enhance the automation of query diagnosis and resolution to improve turnaround times.
• Maintain regular communication with stakeholders and provide weekly updates on tickets, change requests, and statuses.

Requirements :

• Bachelors Degree in CS/IT, or related field; Master’s in Business Administration (HRM) is a plus.
• At least 3 years of experience in SaaS application management, implementation, or customer success roles, preferably within the HR Tech space.
• Exceptional problem-solving skills with meticulous attention to detail.
• Excellent communication skills, capable of articulating complex technical details to a non-technical audience.
• Proven ability to manage multiple projects simultaneously under tight deadlines.
• Strong interpersonal skills with a proven track record of building and maintaining lasting relationships.
• Highly organized and proactive, with a passion for technology and a drive to incorporate automation in daily tasks.
• Willing to accommodate work shifts that correspond with the operational hours of Darwinbox’s global offices