Full Stack Developer (MERN Stack)

Role Purpose

The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists.  

Do

• Key Responsibilities

  • Develop responsive and dynamic UIs using React.js, TypeScript, and modern frontend frameworks.• Integrate Generative AI APIs (e.g., OpenAI, Azure OpenAI, Hugging Face) into user-facing applications.• Build and deploy chatbots, assistants, NLP workflows using frameworks like LangChain, Streamlit, or Chainlit.• Collaborate with backend engineers to connect GenAI outputs to visualization tools or custom dashboards.• Optimize performance, scalability, and security of AI-driven applications.• Participate in Agile development cycles, code reviews, and design discussions.• Stay current with GenAI research and contribute to experimentation and model selection.

  Required qualifications

  • 6+ years of experience in frontend development with React.js, JavaScript/TypeScript.• Hands-on experience with Generative AI APIs, prompt engineering, and LLM integration.• Familiarity with backend technologies such as Node.js, Python, or Spring Boot.• Understanding of RESTful APIs, OAuth, and cloud services (Azure, AWS, or GCP).• Experience with version control, CI/CD pipelines, and containerization (Docker/Kubernetes).• Strong problem-solving and communication skills.

  Good to Have

  • Experience with LLM fine-tuning, RAG systems, or custom model deployment.• Knowledge of vector databases, and data pipelines.• Awareness of ethical AI practices, including bias mitigation and responsible use.

Deliver

NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance

Mandatory Skills: Fullstack MERN .