Senior Receptionist Jones Lang Lasalle Property Consultants

3.0 - 8.0 years

3 - 8 Lacs

Gurgaon, Haryana, India

On-site

Key Responsibilities: 1. Frontline Leadership & Visitor Experience Act as the primary ambassador for JLL and the client, consistently delivering a warm, polished, and professional welcome. Set and maintain front-of-house standards aligned with client values and JLL service excellence. Mentor and guide junior reception team members, fostering a culture of service, collaboration, and accountability. Proactively seek opportunities to enhance the visitor journey and create lasting impressions. 2. Event and Hospitality Management Lead the planning, coordination, and execution of internal and client-facing events with high attention to detail. Introduce innovative solutions for event setup, logistics, and presentation, ensuring premium experiences. Collaborate with departments including catering, AV, facilities, and security to ensure flawless execution of events. 3. Stakeholder Engagement & Communication Serve as the main liaison with cross-functional teams (e.g., Food, Security, AV, NetOps) to ensure smooth daily operations. Build and nurture strong relationships with internal and external stakeholders to support workplace goals. Provide timely and effective communication to all stakeholders, ensuring alignment and transparency. 4. Workplace Operations & Safety Oversee meeting room bookings, reception supplies, inventory management, and administrative processes to ensure operational efficiency. Uphold and enforce health, safety, and compliance standards, ensuring a secure and welcoming space. Identify and implement continuous improvements to streamline front-of-house processes and elevate service delivery. 5. Incident & Escalation Management Manage incident reporting, escalation protocols, and ensure resolution in alignment with company procedures. Ensure all team members are trained and compliant with safety and operational policies. Take initiative in risk identification, resolution planning, and crisis management. Qualifications & Experience: Minimum of 3 years experience in a high-volume, corporate front-of-house or reception role within a multinational environment. Demonstrated leadership experience, ideally managing or mentoring a team in a customer-facing environment. Proven ability to manage complex tasks, multitask effectively, and prioritize under pressure. Skills & Competencies: Exceptional customer service skills with a warm, proactive, and solution-focused mindset. Superior communication skills, both verbal and written, with the ability to engage confidently at all levels. Highly organized with strong attention to detail and the ability to juggle multiple responsibilities. Strategic thinker with excellent problem-solving abilities and a continuous improvement mindset. Comfortable using digital tools for bookings, communication, and reporting.

Posted 1 month ago

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